Customer Service Representative

Family owned and operated for more than 90 years, Eastern is a full-service propane and oil company serving New Hampshire, Maine, Massachusetts, Rhode Island, and Vermont. We are proudly ranked as a gold level status for Veteran friendly employers. We’ve been voted as one of New Hampshire's "Best Places to Work" in the Manchester Radio Group's #bestofthe
603 and we are pleased to offer employment opportunities throughout New England. Joining Eastern means you’re part of a supportive and family focused culture.

• Extensive benefits including 100% paid insurance options
• Matched 401(k) options
• Employee & family fuel discounts for your home
• State of the art Training Center
• 3.5 Weeks paid time off + 7 paid holidays
• Veteran’s Day paid holiday for active military and veterans
• Opportunity for growth
• Complimentary coffee, snacks, and Thanksgiving turkey
• Shortened summer hours - full pay, shorter days
• Wellness reimbursement (gym, exercise classes, and more)
• Additional voluntary benefits

This position is responsible for efficiently providing solutions to customer service needs through a positive and respectful dialogue. Ability to multi-task and effectively manage and dispatch customer calls is essential. Shifts vary depending on department needs. Position includes discounts on all products and services we provide.

• Accurately and appropriately manage, respond to, and resolve customer questions, concerns and inquiries
• Provide customer with requested information by using application software, or other
• Appropriate means and assist customer to achieve total satisfaction
• Interact with customers and co-workers in a respectful and courteous manner and maintain confidentiality of all customer information
• Demonstrate ability to accurately and successfully use Eastern’s application software system
• Regular attendance and punctuality adherence to a schedule that meets the needs of the department which increases on a seasonal basis
• Be receptive to and competently use new technologies
• Other duties as assigned

• Experience:
  
  2-3 years of Telephone Call Center Environment Experience
• Education:
  
  High school graduate minimum
• Highly organized with strong problem-solving skills
• Utilize excellent verbal and written communication skills
• Demonstrated ability to read and write English and perform basic math skills
• Demonstrated ability to multi-task
• Reliability and exceptional customer service skills

Apply now to heat up your career at Eastern!