Customer Service Representative Bilingual French

While this is a remote role, candidates are required to reside within a 50-mile radius of our office locations. Candidates must reside and be authorized to work in the United States. Office locations:
Burlingame, CA / Glendale, CA / Mt. View, CA / Guilford, CT / Clearwater, FL / Miami, FL / Palm Beach Gardens, FL / Sunrise, FL / Chicago, IL / Peoria, IL / Boston, MA / Worcester, MA / Bethesda, MD / Hunt Valley, MD / Grand Rapids, MI / Southfield, MI / Eden Prairie, MN / Kansas City, MO / Charlotte, NC / Raleigh, NC / Berkley Heights, NJ / Albany, NY / New York, NY / Uniondale, NY / Boardman, OH / Cincinnati, OH / Cleveland, OH / Dublin, OH / Philadelphia, PA / Pittson, PA / Dallas, TX / Houston, TX / Tyler, TX / Mount Pleasant, WI

We’re seeking a Bilingual (French) Customer Service Representative to serve as the primary contact for customers, agents and clients in the US and Canada. This individual determines appropriate action to be taken using knowledge of products and services, while maintaining quality, productivity, and time-service standards. Focus on providing timely and professional customer service is essential.

• Talk with customers, agents and clients by phone and/or web to answer insurance related questions regarding the customer’s account.
• Follow-up will be needed to ensure accuracy of information, timely response and outstanding customer issues.
• These calls will be both in an inbound and outbound fashion.
• Assist customers with problem resolution to ensure all insurance requirements are met and verifies and enters correct information into the computer using company guidelines Process policies and related document to ensure accurate and efficient flow through the appropriate processing system.
• Provide assistance to other departments when workload dictates.
• Consistently achieve departmental standards of productivity and accuracy.
• Maintain the security and confidentiality of the facility, computer system, programs, customer and client information.

• High school diploma or equivalent required
• Must have at least six months of customer service-related experience
• Must be fluent in English and French (speaking, spelling, and grammar)

• Monday
  - Friday, 10:30 AM - 7:00 PM Central Time
• Tuesday
  - Friday, 10:30 AM - 7:00 PM Central Time and Saturday, 7:00 AM - 4:00 PM Central Time

Training is provided the first 3 weeks to learn the systems, procedures, and documentation and continued guidance to help you learn and succeed!

Pay Range: $16.00 - $16.00 Hourly

One
80 Intermediaries is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

Learn more about working at One
80 Intermediaries by visiting our careers page:

We look for individuals who embrace our culture, thrive in a collaborative environment, are driven to grow and succeed, and are committed to always doing what is right. With a unique culture built on integrity, superior capabilities and grit, we value teamwork, trust and courage. We think of ourselves as a team, so we have teammates-not employees, and leaders-not managers. Everything we do is about the greater “WE”-never “me.”

While diverse in abilities and experience, we are all connected through our core values, a commitment to our local communities and a shared mission-always doing what is best for our customers.