Transaction Specialist - Portsmouth NH

Service Credit Union is seeking a
** full-time, on-site*
* ** Transaction Specialist
** who is responsible for ensuring the efficient, accurate, compliant, and member-focused administration of all transactions across all accounts serviced by Service Credit Union. The Transaction Specialist serves as a key resource in identifying opportunities for process improvement, mitigating operational risk, the protection of the credit union’s assets, and delivering exceptional service to members and internal stakeholders.  **“
***** Members are the priority at Service Credit Union, and every role at the credit union is responsible for supporting member solutions and contributing positively to the member experience.”
***** Pay:
** Starting at $21.00/hour. Flexible based on experience.  
*
* Location:

** On-site position, Rochester NH  
** Benefits Include:*
* * Great health and dental benefits starting day one!
* PTO, long-term disability, and paid holidays.
* 401k with 8% company contribution after one year of employment.
* Paid leave policy after 12 consecutive months of employment.
* Free confidential mental health support program with Talkspace
* Free identify theft protection through Identity Force
* Tuition reimbursement.
* Training and career growth opportunities.  
** A Day in the Life:
*** Deliver exceptional service by responding to member inquiries accurately, professionally, and in a timely manner.
* Resolve member concerns whenever possible during the initial point of contact.
* Process transactions accurately and efficiently while supporting departmental service level agreements (SLAs), key performance indicators (KPIs), and organizational objectives.
* Post and reconcile incoming transactions, including loan payments, payoffs, deposits, general ledger entries, and other monetary transactions.
* Research, process, and complete member and internal requests, including check withdrawals, wire transfers, and other loan-related transactions.
* Investigate and resolve transaction discrepancies, balancing issues, and member inquiries in a timely manner.
* Ensure compliance with credit union policies, internal controls, and applicable regulatory requirements.
* Support operational efficiency through effective workflow management, quality control, and attention to detail.
* Provide exceptional service to members and internal business partners while supporting department projects, reporting needs, and continuous improvement initiatives.
* Open, sort, distribute, and process incoming mail, ensuring timely routing and handling of member correspondence, payments, and documentation.
* Prepare outgoing mail including certified and overnight deliveries
* Develop and maintain a strong understanding of core processing system
* Participate in departmental projects and process improvement initiatives.
* Support system enhancements, testing, and implementation efforts as needed.
* Regular and reliable attendance is an essential function of this position.
* Perform other duties as assigned.
** Required Knowledge and

Skills:

*** Exceptional member service and relationship-building skills.
* Strong analytical, organizational, and problem-solving abilities.
* Ability to prioritize work and manage multiple tasks in a fast-paced environment.
* Strong verbal and written communication skills.
* Ability to work independently and collaboratively within a team environment.
* Proficiency with Microsoft Office Suite, including Excel, Outlook, Word, and PowerPoint.
* Experience utilizing banking or workflow management systems preferred.
* Strong attention to detail and commitment to accuracy.
* Ability to adapt to changing priorities, processes, and business needs.
* Willingness to work additional hours as business needs require.
* Ability to travel to other work locations as needed.
** Education/Experience/

Certifications:

***
* Education:

** High School diploma or equivalent required*.
**
* Experience:

** Minimum 1-year experience in a related field desired. Customer service experience required. Financial industry experience desired.
**
* Physical Requirements:

**** Ability to stand for up to 2 hours.
* Ability to lift boxes up to 20 pounds.
* Ability to use computers for up to 8 hours.
* Ability to travel to other work locations as required, if needed.