Technician, Commercial

Overview

Technician, Commercial at Breezeline

Breezeline is a dynamic, innovative company providing the very best Internet, TV, and Voice service to the US markets we serve. We are committed to a culture that values teamwork, growth, and customer focus.

• Support growing commercial services sector
• Install and support Breezeline’s Commercial Hosted Voice (VOIP), enterprise fiber and small business (SMB) services
• Respond to Hosted Voice, commercial fiber circuit and SMB trouble calls
• Assist Technical Operations construction team with Commercial fiber deployments
• Assist Network Engineers during optical and network upgrades

• Perform Hosted Voice service installations with internal sales and provisioning teams, including pre-qualification visits, site surveys, pre-installation and installations
• Install Breezeline Hosted Voice phones/devices, commercial fiber routers and other CPE
• Coordinate with Sales and Business Services to design and implement hosted phone changes to minimize disruption
• Troubleshoot and analyze IP voice and data issues and participate in scheduled maintenance during upgrades
• Coordinate with the Advanced Services Group during current customer system interruptions and device troubles
• Possess technical knowledge related to PBX and VOIP systems, ethernet and fiber networking, PC software, back office connectivity, and CATV coax
• May assist local Technical Operations teams with additional tasks as approved by Manager Field Operations

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Associate Degree (A.A.) or equivalent from two years college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.

Language Skills: Read, analyze and interpret general business periodicals, professional journals, technical procedures or government regulations. Ability to write reports and business correspondence; present information to managers, clients, customers and the general public.

Mathematical Skills: Ability to calculate figures and amounts; apply basic algebra and geometry.

Reasoning Ability: Define problems, collect data, establish facts and draw valid conclusions; interpret complex technical details.

• Strong knowledge of Windows operating systems and Google Workspace
• Layer 2/3 networking technology
• Familiarity with VLAN and multicast
• Back office enterprise network technologies
• PBX phone system and SIP phone experience
• Familiarity with data center environments
• Ability to perform clean cabling and professional installations

• Adhere to Local, Federal regulations and company policies
• Ability to carry, climb and work from a ladder
• Occasionally work in outdoor environments
• Differentiate between different sizes and colors of wires
• Drive a Company vehicle safely
• Work in tight spaces including bending, reaching and twisting
• Operate appropriate test equipment

Regularly required to stand, walk, use hands, reach, and climb; may lift and move a 28’ ladder weighing up to 75 lbs. Vision requirements include close, distance, color, and depth perception.

• Computer Networking: 1 year (Preferred)
• LAN: 1 year (Preferred)

• Competitive salary
• Medical coverage (including prescription and vision plans)
• Dental coverage
• Life Insurance (1x salary at no cost to employee)
• Disability insurance (no cost to employee)
• Voluntary life insurance
• Holidays with floating holidays
• PTO programs
• Flex Work Policy
• 401(k) with company match
• Bonus Plan participation
• Stock Purchase Plan
• Broadband services discounts
• Tuition Reimbursement
• Wellness/mindfulness resources

Rochester, NH

Breezeline

If you need any accommodations to apply or as part of the recruitment process, please contact us confidentially at

• Entry level

• Full-time

• Engineering and Information Technology

• Telecommunications