Lead Youth Navigator; Rochester, NH Homeless Youth Program

Lead Youth Navigator (Rochester, NH Homeless Youth Program) FT

Full Time Professional Rochester, NH, US

Salary Range: $23.00 To $26.50 Hourly

Lead Youth Navigator

Be the connection that changes a young person’s path.

Waypoint is seeking a bold, compassionate, and community-driven Lead Youth Navigator (LYN) to serve as the primary entry point for youth and young adults experiencing homelessness or housing crisis. If you are passionate about removing barriers, building authentic relationships, and working creatively in complex systems, this role offers meaningful impact every single day.

As the Lead Youth Navigator, you are often the first person a young person meets when seeking help. You provide assessment, basic needs support, and light-touch case management while ensuring strong connections to longer-term housing and supportive services. You walk alongside youth until meaningful connections are secured — then thoughtfully step back as stability grows.

• Serve as the central access point for Homeless Youth & Young Adult services
• Complete needs and Coordinated Entry assessments (HMIS experience a plus)
• Provide navigation support across housing, health, mental health, and community systems
• Respond to support requests within 24 business hours
• Partner with Drop-in Centers, Street Outreach, Shelter, and TLP teams
• Represent Waypoint in community coalitions and case consultation spaces
• Build strong relationships with community stakeholders
• Distribute outreach materials and expand community awareness
• Coach and support a Peer Navigator

This role blends direct service, community engagement, systems coordination, and leadership.

You are organized, adaptable, and comfortable “working in the gray.” You lead with curiosity, courage, and compassion. You value youth voice and believe in meeting young people without judgment. You are energized by collaboration and committed to equity and inclusion.

• Strong written and verbal communication skills
• Ability to work across sectors and build partnerships
• Innovation and program development skills
• Sound judgment and self-motivation
• A valid driver’s license and reliable transportation

Waypoint operates from a place of psychological safety, courageous leadership, and continuous improvement. We:

• Ask bold questions and share feedback openly
• Assume best intentions and learn from missteps
• Stay flexible and accountable
• Create spaces where everyone, especially those historically marginalized, feels welcome and valued.
• Create spaces where historically marginalized youth feel seen, heard, and valued.

• Associate’s degree preferred (experience may substitute)
• At least 1 year of related experience
• Experience with vulnerable populations, outreach, mental health, substance use, or sexual health is a plus
• Background check required (previous legal system involvement does not automatically exclude candidates)

Ability to sit, stand, walk, navigate stairs, and move comfortably throughout community spaces.

If you are ready to be a trusted guide for young people in crisis — and a courageous leader in your community — we encourage you to apply.