Collections Specialist Job in Rochester, NY

Collections Specialist

We are looking for a Collections Specialist to support receivables activities for a long-term contract opportunity in Rochester, New York. This position focuses on managing consumer and commercial collection efforts, maintaining accurate account records, and partnering with internal teams to resolve outstanding balances efficiently. The ideal candidate brings strong knowledge of collection practices, sound judgment in customer communications, and the ability to balance a detail-oriented approach with results-driven follow-through.

Responsibilities:

• Manage outreach to customers with past-due balances across both commercial and consumer accounts, using phone, email, and written communication to secure payment commitments.
• Review account histories, billing details, and payment activity to identify delinquency issues and determine appropriate next steps for resolution.
• Coordinate with internal departments to address invoice discrepancies, documentation questions, and account concerns that may delay payment.
• Maintain accurate records of collection activity, customer conversations, disputes, and promised payment dates within internal systems.
• Monitor aging reports and prioritize accounts based on risk, balance size, and likelihood of recovery to improve collection performance.
• Apply established collection procedures while ensuring communications remain detail-oriented, compliant, and customer-focused.
• Support issue resolution related to billing and payment processing by working closely with finance and accounts payable contacts.
• Escalate complex or high-risk accounts when needed and provide clear updates on account status, recovery efforts, and outstanding issues.