Office Manager

Pro-Tech Manufacturing & Distribution INC. is a leading manufacturer of durable, reliable and affordable snow pusher attachments designed to help snow professionals work more efficiently, safely, and profitably. Pro-Tech is deeply committed to the snow and ice management industry; everything we do, from product design and manufacturing to training and support, is focused on helping our customers succeed in the field.

We believe that reliability, safety, and efficiency are non-negotiable, and we back that belief with rugged products, responsive customer service and an industry leading 10-year warranty.

Pro-Tech operates through a strong and growing network of authorized dealers across North America. This dealer-first approach ensures our customers have the availability, accessibility, affordability, and quality they need, wherever they operate. Our dealers are trusted partners, and we invest heavily in their success through product knowledge, training, and ongoing support.

This is a full-time, on-site Office Manager position based in Rochester, NY. The Office Manager will be responsible for supporting daily administrative, operational, and organizational functions that help maintain efficient business operations across the company.

The role focuses on supporting internal workflows, office systems, and communication coordination within Pro-Tech Manufacturing & Distribution. The Office Manager will help ensure administrative accuracy, professional customer interactions, and structured internal processes that support both office and production operations within the organization.

Key responsibilities include managing general office administration, supporting financial and human resource documentation workflows, coordinating scheduling activities, maintaining office supply and vendor relationships, and assisting leadership with internal communications and reporting.

This role will also be responsible for maintaining organized record systems, supporting sales, customer and dealer correspondence when needed, assisting with invoice and payment processing coordination, and helping ensure compliance with internal administrative policies.

This position requires strong organizational skills, attention to detail, professionalism in communication, and the ability to manage multiple administrative priorities. The ideal candidate will combine operational discipline with a service-oriented mindset to support company efficiency, workplace structure, and team collaboration.

• Associate’s degree in Business Administration, Office Management, Accounting, or a related field preferred.
• 3+ years of experience in office administration, operations support, or organizational management, preferably within a manufacturing or industrial business environment.
• Strong organizational and time management skills with the ability to manage multiple administrative workflows simultaneously when applicable.
• Proficiency in Microsoft Office applications.
• Basic understanding of accounting or financial administrative processes including invoice coordination, record keeping, or payment documentation.
• Ability to maintain organized physical and digital filing systems.
• Strong verbal and written communication skills with a professional customer service mindset.
• Experience supporting internal teams, leadership staff, or cross-functional operational activities.
• Attention to detail with a focus on administrative accuracy and process consistency.
• Ability to handle confidential information responsibly and professionally.
• Familiarity with business operations within an industrial or manufacturing environment is preferred.
• Basic understanding of supply management, vendor coordination, and facility support functions.
• Professional Communication

Intuitively applies sophisticated verbal, non-verbal, and written skills to ethically and effectively exchange clear, concise messaging and meaning across all channels and audiences. Persuasively influences positive outcomes.

• Trust Building

Intentionally and proactively cultivates a reliable, transparent environment that fosters psychological safety, respect, and mutual confidence. Demonstrates…