Admin Coordinator III

As a community, the University of Rochester is defined by a deep commitment to Meliora – Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address): 601 Elmwood Ave, Room 13276, Rochester, New York, United States of America, 14642

Compensation Range: $18.65 - $26.11

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job’s compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

Provides administrative and operational support to the Office of Patient Experience and ICARE Commitment by assisting in coordination of day-to-day office functions, recognition activities, and departmental workflows. Serves as a primary point of contact for internal staff, patients, families, vendors, and committees by responding to inquiries, monitoring shared inboxes, routing requests, and maintaining timely and accurate communication related to Patient Experience and ICARE initiatives.

Independently manages core components of the UR Stars recognition program, including processing patient and family submissions, responding to data and reporting requests, coordinating badge pulls and materials, and troubleshooting issues in collaboration with internal partners and vendors.

Supports the planning and execution of departmental projects, meetings, and events by managing calendars, preparing materials, coordinating logistics, taking minutes, and maintaining organized records and documentation. Performs document preparation, proofreading, data entry, and reporting while ensuring confidentiality, accuracy, and adherence to institutional policies. Uses judgment and prioritization to balance multiple requests and deadlines, resolve routine issues, and provide guidance or task direction to any student employees that may be working within the department.

• Serves as a department point of contact for assigned functions by answering phones, monitoring shared inboxes, routing inquiries, and distributing notices; supports dissemination of Patient Experience and ICARE materials to URMC staff, and provides general office backup including assistance with payroll, billing, reimbursements, inventory, and mailing systems as needed.

• Coordinates and manages Patient and Family Member entry into the UR Stars recognition program for the medical center; independently responds to report requests, data inquiries, and program-related questions with minimal oversight.

• Manages calendars; schedules meetings; coordinates logistics; prepares and edits documents, presentations, and reports; and handles correspondence including email, mail, and phone communications while maintaining document organization and confidentiality.

• Assists with planning and execution of departmental projects and events, including Patient Experience, ICARE, and recognition-related activities, completing associated administrative and logistical tasks.

• Serves as a primary departmental point of contact between the Department of Patient Experience and ICARE Commitment and external vendors, including those supporting recognition badges, badge pulls, and administrative materials; coordinates orders, timelines, and issue resolution.

• Provides departmental proofreading and quality review of documents and print materials; frequently composes and types correspondence; takes minutes and maintains records for departmental and cross‑functional committees as assigned.

• Modifies and records data, runs pre‑built reports, and organizes…