Clerk , Student Rights and Responsibilities; HELPS Program - at Monroe Community

Clerk I, Student Rights and Responsibilities (HELPS Program)

Monroe Community College

Position Title:

Clerk I, Student Rights and Responsibilities (HELPS Program) - Monroe Community College

Location:

Rochester, NY Category:
Support Staff/Civil Service Job Type: Full Time

Job Function:

This position assists Student Rights and Responsibilities, specifically the Director, by interfacing with the college community through email, telephone, and in-person to provide the best support and customer service possible. This position will also be integral in the receipt, documentation, and response to College complaints. Student Rights and Responsibilities manages multiple confidential, time-sensitive, compliance-related activities and other delicate matters. The secretary is critical in ensuring student, staff, and faculty needs are met.

Primary Functions:

• Provide administrative support for the Director of Student Rights and Responsibilities
• Manage Student Rights and Responsibilities Outlook mailbox
• Maintain Outlook calendars, including acting as a delegate for the Director
• Process confidential and sensitive student disciplinary records, including dean requests and other background check information
• Receive and triage College-wide complaints in person, over the phone, via email, and through the formal Maxient Concern to Ombudsman form
• Assist students with next steps where there is an established process (e.g., assist with connecting students with the appropriate department chair for an academic concern)
• Document in Maxient the steps taken to support student complaints and their resolution
• Refer students to the Director, Student Rights and Responsibilities or the Associate Vice President of Student Development as needed to resolve complex complaints
• Place and remove student holds in Banner
• Schedule student and judicial board appointments and hearings
• Organize and schedule required training with required attendees
• Coordinate technology for meetings and other events
• Provide Level 5 administrative support for the student conduct database, including configuration, creating new letters, training staff, and creating cases. Ensure accurate and completed student conduct files
• Perform compliance and accuracy checks of the Student Rights and Responsibilities, Student Resources, and Student Consumer Information website
• Manage email and correspondence/phone calls independently
• Manage office operations, including ordering and maintaining office supplies and equipment
• Assist with the budget process, including budget creation, requisitions, etc.
• Coordinate travel arrangements and complete travel-related expense reports
• Serve as a resource for students, referring them to appropriate offices on campus
• Provide excellent customer service
• Provide timely and accurate information to faculty, staff, students, and applicants
• Hire, train, and supervise student workers as needed
• Handle incoming mail
• Other duties as assigned

CSEA Functions:

• Prepare correspondence, reports, minutes, and proceedings of meetings, hearings, conferences, and other materials related to a specialized, confidential, or technical field
• Compose and prepare routine correspondence and reports dealing with well-defined administrative activities
• Compile data for inclusion in tentative budget estimates for departmental reports, etc., under the administrator's direction
• Assist in preparing budget justifications
• Read and route supervisor's mail, handling items/inquiries when possible and referring those items that can be delegated
• Locate and attach appropriate information to correspondence to be answered by the employer
• Proofread written materials for sense and consistency, as well as for spelling, grammar, and punctuation
• Schedule conferences and meetings, ensuring all parties are contacted, and any scheduling conflicts are resolved
• Make necessary travel arrangements, securing tickets and cash advances when appropriate
• Maintain and establish confidential files and general office files
• Act as the receptionist for the administrator, greeting visitors and scheduling appointments
• Transmit administrative directives and policies throughout the unit
• Order supplies and materials for the use of the section
• Schedule…