Administrative Program Support Coordinator

Position: Administrative Program Support Coordinator I
Location: City of Rochester

Essential Duties & Responsibilities Addresses both routine and complex, unanticipated issues and inquiries, ensuring timely resolution while maintaining compliance with department and university policies and procedures. Collaborates with internal and external stakeholders on confidential matters

Acts as a resource for interpreting practices, processes, and policies, providing clear guidance to others. Represents the department and program in communications with personnel at various levels, managing and safeguarding sensitive and critical information. Advises stakeholders on departmental policies and procedures

Assists in the preparation and dissemination of information regarding degree programs, course requirements, curriculum updates, and marketing collateral

Manages instructional support tasks such as coordinating course syllabi, administering course evaluations and exams, and responding to student inquiries

Provides student services support, including processing tuition waivers, course permits, graduation checks, and tracking student progress

Supports the scheduling of courses and assists with academic coordination, ensuring smooth course offerings and scheduling logistics

Contributes to student recruitment efforts and accreditation activities such as data analysis, teaching assistant coordination, exam management, and helps coordinate any associated outreach events

Assists faculty with grant proposal preparation, tracks grant budgets, and provides guidance on financial processes while responding to inquiries and ensuring policy compliance

Other duties as assigned

Knowledge, Skills, & Abilities Knowledge of office management, administrative procedures, and university operations to ensure effective workflow and coordination

Knowledge of office software and databases, including tools for scheduling, data analysis, and managing academic records

Knowledge of academic program structures, degree requirements, and course curricula to provide accurate information and support to students and faculty

Skill in managing and coordinating course schedules, ensuring smooth logistics and alignment with academic calendars

Skill in communication and customer service, providing clear and responsive support to students, faculty, and external partners

Skill in problem-solving, addressing inquiries, and resolving issues efficiently while maintaining a high level of customer service

Ability to coordinate multiple tasks and responsibilities simultaneously, ensuring deadlines are met and operations run smoothly

Ability to build positive working relationships with students, faculty, staff, and external partners, enhancing communication and collaboration

Ability to maintain accurate and organized records, ensuring that academic and financial documentation is up-to-date and compliant with university standards

Minimum Education & Experience High School diploma or GED1 year of relevant experience

Equivalent combination of experience and education may be considered

Job Level Overview Operations, Administrative, Service, or Technical Support Level 1 - An entry-level role building knowledge and skills. Performs routine, well-defined, easy-to-understand tasks that can typically be learned in a short period of time. Work is performed under close supervision using clearly prescribed methods and detailed instructions.

Additional Job Details:

The AMPrint Center partners with industry, government, and academia to advance the future of additive manufacturing (AM) and 3D printing (3DP) technologies, materials, and their applications. Equipped with state-of-the-art facilities for metal, composite, ceramic, electronic, and polymer AM, the center is staffed by seasoned experts possessing decades of experience. The AMPrint Center Administrative Coordinator will play a crucial role in supporting these functions and will be responsible for:

Purchases supplies and equipment.

Process hiring of students and staff

Assist with travel arrangements and process travel reimbursements

Assist with the preparation and delivery of special events such as workshops, symposiums, etc.

Assist with calendar management for meetings, conferences, and room reservations

Knowledge of Workday is helpfulE xcellent part-time opportunity (20 hours per week) for individuals seeking a rewarding position in an academic setting.

FLSA Category Non-Exempt Work Location On Campus Compensation $18-$22 per hr Application Materials When you are ready to complete an application for this position please be prepared to submit the below requested information. This will be required to ensure your application is processed in a timely manner.

Cover Letter, Curriculum Vitae or Resume Candidates must be eligible to work in the United States.

Additional Details In compliance with NYS's Pay Transparency Act, the salary range for this position is listed above. Rochester Institute of Technology considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience,…