Clerk II​/Bilingual

Clerk II/Bilingual

This is clerical work involving the independent performance of higher level clerical tasks which may include contact with the public or handling of funds. Assignments given to employees in this class involve little or no typing. The work is performed in accordance with general instructions regarding objectives, policies and procedures. The work is not subject to detailed or immediate review and is usually in its completed form.

Employees of this class may exercise supervision or guidance over a small number of clerks and may train a small number of clerks in the procedures used for that section. General supervision is received from a higher level employee who is available to handle more difficult or technical problems. Clerk II/Bilingual differs from Clerk II in the necessity to speak and understand Spanish.

Performs related work as required. Under the NY HELPS Program, the Civil Service Exam for this title has been waived. City residency will be required within one year of hire.

Typical work activities include:

• Entering information onto standard forms such as payroll or production records, authorizations and certifications;
• Maintaining files, written documents or financial records;
• Compiling summaries and reports;
• Entering data into a personal computer;
• Preparing and maintaining written communications such as memos, reports, and related tables, listings and charts that require familiarity with section procedures and policies;
• Preparing and maintaining alphabetical and numerical files;
• Searching files, records and references for information;
• Preparing written documents, certifications, authorizations, and forms;
• Obtaining and giving out information by telephone, correspondence, or in person;
• Providing routine and complex information in English or Spanish over the telephone and in person to individuals;
• May supervise, guide, or train subordinates in the performance of their duties;
• May compute interest, taxes and price extensions.

Minimum qualifications include a high school diploma or equivalent, plus an associate's degree in business management, secretarial science, office technology, or closely related field, and one year of full-time clerical experience (or its part-time equivalent); or three years of full-time clerical experience (or its part-time equivalent).