Admissions Visit Assistant

Location: City of Rochester

Position Highlights:

Join a dynamic enrollment team dedicated to helping achieveRIT’s enrollment goals. In this role, you will support the enrollment team and in particular the events and visit team by greeting and checking-in our visitors. In addition, to serving as the front-desk specialist for our Bausch & Lomb Center they willcoordinated tasks essential to delivering a high-quality campus visit experience. This position offers the opportunity to make a direct impact onthe institution’sstudent recruitment efforts through positive customer service and support of our visitors.

Key responsibilities include:

Visitor Experience & Front Desk Operations - Serve as the primary front desk greeter, delivering a welcoming, organized, and service-oriented lobby experience for all prospective students and families.
Communication Management - Manage and respond to visit-related phone calls and emails to ensure timely, accurate support for visitors and campus partners.
Visit Scheduling & Coordination - Schedule daily campus visits and coordinate additional meetings with academic departments and other campus partners as needed.
CRM & Data Management - Utilize the department’s CRM to load visit events, process registrations, and run/resolve visit-related queries to maintain accurate and efficient visit operations.
Student Staff Oversight - Train, supervise, and support front desk student workers to ensure consistent, high-quality service and smooth daily operations.

Materials & Hospitality Management - Manage inventory and assembly of visit materials and oversee hospitality supplies to maintain a professional and welcoming environment.

Essential Duties & Responsibilities

• Processes applications and related documents for various student types, ensuring accuracy and completeness
• Provides comprehensive guidance and support to prospective students and their families through multiple communication channels, including phone, email, and in-person interactions
• Manages the logistics of campus visits, ensuring a welcoming and informative experience for visitors
• Assists the admissions team with the preparation and execution of events, such as open houses, information sessions, and orientation programs
• Identifies and troubleshoots errors in the application process, implementing effective solutions to ensure smooth operations
• Maintains accurate and up-to-date records of applicant information and communication logs in the admissions database
• Works closely with other departments, such as financial aid, academic advising, and student services, to provide a seamless admissions experience
• Other duties as assigned

Knowledge, Skills, & Abilities

• Knowledge of administrative processes, including supply ordering, inventory tracking, and facilities management
• Knowledge of admissions processes, including understanding the procedures and requirements for processing applications
• Knowledge of student information systems
• Skill in identifying issues in the application process and implementing solutions to ensure smooth operations
• Skill in providing support and creating positive experiences for prospective students and their families
• Ability to provide guidance and offer clear and accurate information to prospective students and their families about the admissions process
• Ability to quickly adjust to changes in procedures, policies, and technology used in the admissions process

Minimum Education & Experience

• High School diploma or GED
• 1 year of relevant experience
• Equivalent combination of experience and education may be considered

Job Level Overview

Operations, Administrative, Service, or Technical Support Level 1 - An entry-level role building knowledge and skills. Performs routine, well-defined, easy-to-understand tasks that can typically be learned in a short period of time. Work is performed under close supervision using clearly prescribed methods and detailed instructions.

FLSA Category

Non-Exempt

Work Location

On Campus

Compensation

$16.90 - $25.40 Hourly

Application Materials

When you are ready to complete an application for this position please be prepared to submit the below requested information. This will be required to ensure your application is processed in a…