Access Associate- Senior

As a Senior Access Associate, you lead in the management and guidance of team members to maintain Rochester Regional’s high‑quality standards of customer care. This is a part‑time (20 hrs.) position located at UMMC – North Street Campus (127 North Street, Batavia, NY 14020). Required schedule:
Monday – Friday, 3 pm – 7 pm.

• One year of related work experience in a customer service setting required
• Ability to lead and take direction
• Basic computer skills
• Excellent customer service and communication skills

• Leadership:
  Provide knowledge, expertise and guidance to a team of access associates; assist in training new employees; serve as a resource to others in resolving complex issues
• Customer Service:
  Manage incoming calls and provide necessary information; greet patients and/or their representatives and provide direction as needed; schedule patient appointments; interview patients and/or their representatives to obtain necessary information
• Registration & Verification:
  Complete the registration process for patients and/or their representatives; verify insurance eligibility/coverage and obtain necessary pre‑certifications/authorizations when applicable
• Billing & Payments:
  Collect and process co‑payments, deductibles and other types of payments; provide cost estimates when applicable; review charges in charge review WQs for completeness and accuracy

S – Sedentary work – Exerting up to 10 pounds of force occasionally. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

For disease‑specific care programs refer to the program‑specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.

Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.

$18.00 – $21.00 per hour.

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.