Academic Administrative Support Coordinator, RIT College of Liberal Arts

Location: City of Rochester

Position Highlights This role addresses both routine and complex issues, ensuring timely resolution and compliance with department and university policies. It involves collaboration with internal and external stakeholders on confidential matters while interpreting practices and policies to provide guidance. Responsibilities include managing instructional support, student services, course scheduling, student recruitment, and assisting with grant proposals. The role requires managing communication, safeguarding sensitive information, and contributing to outreach and accreditation efforts.

Knowledge, Skills, & Abilities Essential knowledge includes office management, administrative procedures, and academic program structures. Skills in scheduling, communication, problem-solving, and multitasking are crucial, alongside the ability to build positive relationships and maintain accurate records. Proficiency in office software and databases, as well as knowledge of university operations, is required to ensure effective workflow and coordination.

Essential Duties & Responsibilities Addresses both routine and complex, unanticipated issues and inquiries, ensuring timely resolution while maintaining compliance with department and university policies and procedures. Collaborates with internal and external stakeholders on confidential matters

Acts as a resource for interpreting practices, processes, and policies, providing clear guidance to others. Represents the department and program in communications with personnel at various levels, managing and safeguarding sensitive and critical information. Advises stakeholders on departmental policies and procedures

Assists in the preparation and dissemination of information regarding degree programs, course requirements, curriculum updates, and marketing collateral

Manages instructional support tasks such as coordinating course syllabi, administering course evaluations and exams, and responding to student inquiries

Provides student services support, including processing tuition waivers, course permits, graduation checks, and tracking student progress

Supports the scheduling of courses and assists with academic coordination, ensuring smooth course offerings and scheduling logistics

Contributes to student recruitment efforts and accreditation activities such as data analysis, teaching assistant coordination, exam management, and helps coordinate any associated outreach events

Assists faculty with grant proposal preparation, tracks grant budgets, and provides guidance on financial processes while responding to inquiries and ensuring policy compliance

Other duties as assigned

Knowledge, Skills, & Abilities Knowledge of office management, administrative procedures, and university operations to ensure effective workflow and coordination

Knowledge of office software and databases, including tools for scheduling, data analysis, and managing academic records

Knowledge of academic program structures, degree requirements, and course curricula to provide accurate information and support to students and faculty

Skill in managing and coordinating course schedules, ensuring smooth logistics and alignment with academic calendars

Skill in communication and customer service, providing clear and responsive support to students, faculty, and external partners

Skill in problem-solving, addressing inquiries, and resolving issues efficiently while maintaining a high level of customer service

Ability to coordinate multiple tasks and responsibilities simultaneously, ensuring deadlines are met and operations run smoothly

Ability to build positive working relationships with students, faculty, staff, and external partners, enhancing communication and collaboration

Ability to maintain accurate and organized records, ensuring that academic and financial documentation is up-to-date and compliant with university standards

Minimum Education & Experience Associate's degree in related field3 years of relevant experience

Equivalent combination of experience and education may be considered

Job Level Overview Operations, Administrative, Service, or Technical Support Level 2 - An intermediate level role with working foundational knowledge and skills to perform routine and occasionally non-routine tasks. Tasks may require interpretation or deviation from standard procedures. May provide assistance to entry level staff.

FLSA Category Non-Exempt Work Location On Campus Compensation $17.90 - $28.60 Hourly Application Materials When you are ready to complete an application for this position please be prepared to submit the below requested information. This will be required to ensure your application is processed in a timely manner.

Cover Letter, Curriculum Vitae or Resume Candidates must be eligible to work in the United States.

Additional Details In compliance with NYS's Pay Transparency Act, the salary range for this position is listed above. Rochester Institute of Technology considers factors such as (but not limited to) scope and…