Guest Services Representative

The primary function of this role is to provide excellent customer service to all staff and visitors, creating a positive overall EPI experience. This role will also include administrative duties as assigned by the Executive Assistant.

$17.50 /hr – $19.00 /hr commensurate with experience

• Serve visitors by greeting, welcoming, and directing them according to internal procedures.
• Notify appropriate staff member(s) of visitor arrivals.
• Has access to and understands department directories to connect visitors with appropriate staff member(s).
• Ensure security by adhering to current visitation procedures, including preparing sign-in sheets daily and securing them per internal procedures, and issuing visitor badges.
• Operate multi-line phone system, to include retrieving phone messages from the general mailbox throughout the day.
• Posts outgoing mail using department billing codes. Prepare and post certified mail. Occasionally bring certified mail or payroll checks to the post office.
• Run monthly postage report on the first day of the month and provide to Finance department.
• Run monthly vehicle log report and provide to Vehicle Safety Coordinator.
• Make copies, create signage, and perform administrative duties as requested.
• Sort incoming and outgoing mail. Notifies necessary department of package arrivals.
• Keep a safe and clean reception area by complying with procedures, rules, and regulations.
• Document and schedule all appointments and meetings for Human Resources and the Clinical team on calendar for the Triangle Room and post weekly schedule at beginning of each week.
• Provide input on the Administrative Standard of Operations Procedures.
• Perform other duties as assigned by Executive Assistant and/or designee within scope of practice.

• Participate on various committees as able.
• Other duties as assigned within scope of practice.

• Must maintain confidentiality and exercise discretion concerning all business-related matters, including but not limited to board/vendors/donors’ names, investigations, finance, operations, and employee relations matters.
• Must be willing to complete specific company required trainings as mandated by our governing agency, Office for People with Developmental Disabilities (OPWDD), at time of hire and annually thereafter.
• Must adhere to all departmental /company policies & procedures at all times & ensure compliance with direct report.

Consistently demonstrate EPI’s Values:

• Integrity
  • I will do what I say I will do.
  • I honor my commitments, follow up, and adjust expectations if circumstances change.
  • I do the right thing when no one is watching.
• Courage
  • I own my responsibilities and take initiative without being told to do something.
  • I do not shy away from difficult conversations. I will give and receive honest feedback.
  • I constructively share my ideas and lean into disagreements for the betterment of the organization.
• I am open to different ideas and ways of accomplishing our mission.
• I am approachable and work to develop self-awareness around how I am being perceived by others.
• I own my mistakes and learn from them.
• Respect
  • I treat others the way they want to be treated.
  • I am courteous, responsive, and presume best intentions.
  • I recognize and acknowledge positive actions and contributions. I give credit where it is due.
  • I listen to understand and reframe my message to ensure I am understood.

• Minimum high school diploma/GED, with minimum of two (2) years’ experience in customer service.

None

• Strong working knowledge of Microsoft programs to include Email, Word, Excel, PowerPoint, Teams.

• Must possess and maintain a valid NYS Driver’s License-use of an…