Guest Services Representative

Job Purpose:

The primary function of this role is to provide excellent customer service to all staff and visitors, creating a positive overall EPI experience. This role will also include administrative duties as assigned by the Executive Assistant.

Serve visitors by greeting, welcoming, and directing them according to internal procedures.
Notify appropriate staff member(s) of visitor arrivals.
Has access to and understands department directories to connect visitors with appropriate staff member(s).
Ensure security by adhering to current visitation procedures, including preparing sign-in sheets daily and securing them per internal procedures, and issuing visitor badges.
Operate multi-line phone system, to include retrieving phone messages from the general mailbox throughout the day.
Posts outgoing mail using department billing codes. Prepare and post certified mail. Occasionally bring certified mail or payroll checks to the post office.
Run monthly postage report on the first day of the month and provide to Finance department.
Run monthly vehicle log report and provide to Vehicle Safety Coordinator.
Make copies, create signage, and perform administrative duties as requested.
Sort incoming and outgoing mail. Notifies necessary department of package arrivals.
Keep a safe and clean reception area by complying with procedures, rules, and regulations.
Document and schedule all appointments and meetings for Human Resources and the Clinical team on calendar for the Triangle Room and post weekly schedule at beginning of each week.
Provide input on the Administrative Standard of Operations Procedures.
Perform other duties as assigned by Executive Assistant and/or designee within scope of practice.

Participate on various committees as able.
Other duties as assigned within scope of practice.

Must maintain confidentiality and exercise discretion concerning all business-related matters, including but not limited to board/vendors/donors’ names, investigations, finance, operations, and employee relations matters.
Must be willing to complete specific company required trainings as mandated by our governing agency, Office for People with Developmental Disabilities (OPWDD), at time of hire and annually thereafter.
Must adhere to all departmental /company policies & procedures at all times & ensure compliance with direct report.

Consistently demonstrate EPI’s Values:
IntegrityI will do what I say I will do.
I honor my commitments, follow up, and adjust expectations if circumstances change.
I do the right thing when no one is watching.
CourageI own my responsibilities and take initiative without being told to do something.
I do not shy away from difficult conversations. I will give and receive honest feedback.
I constructively share my ideas and lean into disagreements for the betterment of the organization.
AdaptabilityI am open to different ideas and ways of accomplishing our mission.
I am approachable and work to develop self-awareness around how I am being perceived by others.
I own my mistakes and learn from them.
RespectI treat others the way they want to be treated.
I am courteous, responsive, and presume best intentions.
I recognize and acknowledge positive actions and contributions. I give credit where it is due.
I listen to understand and reframe my message to ensure I am understood.

Minimum high school diploma/GED, with minimum of two (2) years’ experience in customer service.

None

Strong working knowledge of Microsoft programs to include Email, Word, Excel, PowerPoint, Teams.

Must possess and maintain a valid NYS…