Administrative & Empowerment Services Peer Support

Description

East House is a dedicated non-profit organization committed to supporting individuals on their journey to recovery. We provide comprehensive services, including residential support, counseling, peer support and community outreach to empower individuals to overcome mental health and substance use disorders and lead fulfilling lives. Our mission is to foster a supportive environment that promotes healing and long-term recovery, while upholding our humanistic, optimistic, progressive, and collaborative values rooted in integrity.

The Administrative and Empowerment Services Peer Support (CORE) provides administrative, operational, and peer-informed support to Recovery Support Services. The position supports the department's daily operations through scheduling, communication, data entry, record maintenance, program documentation, education and training coordination, and other administrative functions. The position also utilizes knowledge of recovery principles and peer support to contribute to a welcoming, recovery-oriented environment for clients, staff, and community partners.

In compliance with NYS's Pay Transparency Act, the salary range for this position is listed above. East House considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer.

• Communicates with internal and external parties on behalf of management to facilitate daily operations.?
• Handles program or project-related inquiries and information requests.?
• Schedules and coordinates meetings, including arranging necessary food and beverages.?
• Creates, maintains, and distributes program documentation and ensures timely and accurate mailing of materials.?
• Develops and maintains up-to-date contact information for external individuals and agencies.?
• Produces newsletters and other department-related communication materials.?
• Manages and maintains databases, ensuring data accuracy and timely entry.?
• Processes department paperwork and updates necessary reports and relevant parties.?
• Maintains organized and confidential files, charts, and documentation.?
• Assists in developing and updating policies, procedures, and operational manuals.?
• Supports department-specific events and training coordination.?
• Assists with regulatory compliance by tracking filing/audit dates and compiling necessary information.?
• Provides general help desk assistance for Recovery Support Services education classes.??
• Prepares correspondence and obtains supplies to ensure smooth department operations.?
• Provides backup administrative support and covers reception as needed.

• Utilizes knowledge of recovery principles and peer support to promote a welcoming and recovery-oriented environment.
• Provides general information and assistance to clients accessing Recovery Support Services programs, education classes, and resources.
• Assists with coordinating recovery-related education, trainings, workshops, and department activities.
• Maintains and distributes current information regarding community and recovery resources.
• Communicates client questions or concerns to the appropriate Recovery Support Services staff member.
• Maintains appropriate professional boundaries and confidentiality when interacting with clients.
• Supports department outreach and engagement activities as assigned.

• Effective and courteous communication with staff, clients, and external parties.
• Accurate and timely data entry, report generation, and documentation.
• Efficient scheduling and coordination of meetings, trainings, events, and department activities.
• Timely completion and distribution of program documentation and communication materials.
• Maintenance of organized, confidential, accurate, and up-to-date records and resources.
• Reliable administrative support for Recovery Support Services programs and education classes.
• Effective prioritization and follow-through on assigned responsibilities.
• Compliance with all organizational policies, procedures, and applicable regulatory requirements.

• Follows all applicable policies, federal and state laws, and East House compliance standards.
• Collaborates with the Office of Ethics, Compliance & Quality to address non-compliance, and document corrective actions.

Note:

This job description may not…