Sales Support Specialist

Project Coordinator (Sales Support / Sales Operations)

Location: Rochester, NY

Schedule: Monday–Friday, 9:00 AM – 5:00 PM

Compensation: $45,000–$50,000

Bonus: Eligible for year-end bonus based on company profitability

Our client, a locally owned full-service furniture management company, is seeking a dedicated and skilled individual to join their growing team. Their customer-centered approach and meticulous project management have earned them a reputation for delivering exceptional installation experiences.

We are seeking an organized and adaptable Project Coordinator. This role is being added in anticipation of a growing sales team, and will play a key role in ensuring seamless coordination between sales, operations, logistics, and installation.

This is an excellent opportunity for someone who thrives in a fast-paced, small business environment and enjoys managing multiple moving parts. The ideal candidate is detail-oriented, flexible, and confident navigating evolving processes.

• Support the Sales Team with quoting, order entry, and administrative coordination
• Create budgets and quotes using industry-specific software and Excel
• Process orders through the company’s core web-based platform (non-negotiable system)
• Maintain accurate and organized records including customer and project data, sales reports, and inventory information

• Communicate with customers primarily via email to provide updates and support
• Respond to inquiries, assist with scheduling, and provide product and pricing information
• Schedule inbound logistics/trucks and coordinate installation once product is received in the warehouse
• Process invoices, match purchase orders, verify approvals, and manage vendor payments accurately and on time

• Support sales, design, and operations teams with scheduling, paperwork, and file organization
• Ensure deadlines are met and adapt to changing priorities
• Maintain company quality standards and support quality assurance processes
• Prepare materials for meetings and presentations (occasionally using Canva or PowerPoint)
• Manage expenses, assist with event/travel coordination, and perform general office duties

• Strong proficiency in Excel, Outlook, and CRM databases
• Experience with quoting, order entry, and budget tracking preferred
• Excellent organizational and time management skills
• Strong written and verbal communication skills
• Ability to work in a fast-paced, team-oriented environment
• High level of discretion and ability to handle sensitive information confidentially
• Positive, professional demeanor
• Associate's degree preferred

• Quickly understanding internal workflows and systems
• Staying organized despite multiple moving parts
• Communicating clearly and professionally
• Supporting the Sales Team in a way that keeps projects moving efficiently

• 401(k) with immediate eligibility
• 4 weeks PTO,plus sick and personal days
• Health, vision, and dental