Property Process Analyst

The Property Process Analyst works directly with the Property COO and cross‑functional teams to support process documentation, analysis, and enhancement throughout property insurance operations. This analyst will play a key role in evaluating, mapping, and improving workflows, ensuring efficiency, standardization, compliance, and scalability.

• Analyze and document existing end‑to‑end processes across property insurance operational areas (underwriting, policy servicing, claims, loss control, etc.).
• Map current and future‑state workflows, identify pain points, redundancies, or gaps, and recommend practical improvements.
• Support process standardization and optimization efforts in partnership with business leads, subject‑matter experts, and project teams.
• Assist in implementing process changes, including developing new procedures, user documentation, and change communications.
• Develop and maintain detailed process flows, work instructions, and RACI matrices for core operational activities.
• Participate in process design/redesign workshops; collect business requirements and improvement ideas.
• Track and report on process performance metrics and KPIs, supporting management’s oversight of process effectiveness.
• Perform root‑cause analysis on process‑related issues and help develop corrective action plans.
• Support regulatory, compliance, and audit readiness by ensuring documented processes adhere to internal and external standards.
• Collaborate with IT, operations, and analytics teams to support process automation and systems integration initiatives.
• Act as a process resource for operational projects, strategic initiatives, and process governance activities as assigned by the COO.

• Bachelor’s degree in Business, Operations, Insurance, Industrial Engineering, or related field.
• 2+ years of experience in process analysis, process improvement, or business analysis; experience in insurance or property/casualty industry strongly preferred.
• Familiarity with business process mapping and documentation tools (e.g., Visio, Lucidchart, Blueworks Live) required.
• Exposure to process improvement methodologies (Lean, Six Sigma, etc.) is a plus.
• Proven analytical, organizational, and problem‑solving skills; strong attention to detail.
• Excellent written and verbal communication skills; ability to work effectively across business units.
• Strong interpersonal and facilitation skills; comfortable collaborating in team settings and working with multiple stakeholders.
• Results‑driven, adaptable, and proactive in supporting process optimization goals.
• High standards of professional ethics, integrity, and confidentiality.

Starr is an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and are committed to creating an inclusive environment for all employees.