On-Site Management Executive (Westchester

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Full Time Management New York, NY, US

Salary Range: $90,000.00 To $ Annually

Position Summary

The Onsite Management Executive ("GM") serves as the senior AKAM representative at the property level and is responsible for the comprehensive operation, administration, and fiscal management of a condominium, cooperative, or mixed-use property. The On-Site ME ensures seamless communication between residents, staff, the Board, and AKAM leadership, driving excellence in service, compliance, and building operations. This position requires a highly organized, service-oriented professional who embodies AKAM's hospitality-driven culture and can navigate complex building operations with confidence and diplomacy.

Resident & Board Relations

• Maintain an "open-door" policy and act as liaison between residents, owners, the Resident Manager, staff, vendors, and the Board.
• Provide exceptional customer service and timely communication, addressing inquiries and concerns with professionalism and discretion.
• Prepare and distribute comprehensive Board packages at least three (3) business days prior to scheduled meetings.
• Attend and facilitate all monthly, annual, and special Board and committee meetings.
• Lead meetings by keeping discussions focused on the agenda, ensuring follow-up and execution of action items.
• Foster positive relationships within the property and the surrounding community, representing AKAM with professionalism.
• Accountable for all financial, business, and administrative operations of the property.
• Collaborate with AKAM's Finance Department to prepare, implement, and monitor annual operating and capital budgets.
• Review invoices, code accurately, and ensure timely processing through Avid Xchange.
• Monitor arrears, coordinate collection efforts, and facilitate legal actions when necessary.
• Oversee bank accounts, reconciliations, and financial statements, ensuring accuracy and transparency.
• Support the annual audit, tax filings, insurance renewals, and capital planning processes.
• Ensure financial performance aligns with budget and report variances proactively.

Operations & Physical Plant

• Conduct regular property inspections to ensure the building's condition, cleanliness, and safety meet AKAM's standards.
• Oversee the Resident Manager in implementing preventive maintenance programs, routine repairs, and emergency response procedures.
• Coordinate vendor contracts, RFPs, and project execution for capital and infrastructure improvements.
• Ensure compliance with all regulatory agencies, including DOB, HPD, FDNY, DEP, and DOHMH, taking immediate action on violations.
• Maintain property documentation including inspections, permits, and contracts through Site-Compli.
• Promote sustainability, energy efficiency, and life-safety initiatives in collaboration with internal and external partners.
• Supervise and develop onsite staff, including Resident Manager(s), Assistant Manager(s), and administrative personnel.
• Oversee hiring, onboarding, and ongoing training to maintain service excellence and operational consistency.
• Manage payroll, PTO, and scheduling processes through ADP within approved budgets.
• Facilitate staff reviews, development plans, and performance improvement initiatives.
• Collaborate with HR and legal counsel on labor relations, union matters, and compliance issues.
• Conduct regular team meetings and promote a culture of accountability, professionalism, and respect.

Resident Experience & Hospitality

• Champion AKAM's hospitality-first service culture by ensuring the staff consistently deliver elevated, white-glove service.
• Oversee the appearance, upkeep, and functionality of resident amenities including fitness centers, lounges, and communal spaces.
• Utilize Building Link to enhance communication, track service requests, and improve resident engagement.
• Create proactive communication strategies to keep residents informed of building updates, projects, and community events.
• Support community-building initiatives that promote resident satisfaction and property reputation.
• Maintain full compliance with the property's governing documents, insurance requirements, and applicable city/state regulations.
• Coordinate with AKAM's Compliance and Risk Management departments for all filings, renewals, and audits.
• Track violations and regulatory deadlines via Site-Compli, ensuring prompt resolution and documentation.
• Ensure insurance certificates, vendor COIs, and contracts are current and properly filed.
• Attend hearings, arbitrations, or agency inspections as required.

Software & Systems Proficiency

The General Manager is expected to be proficient or develop fluency in the following platforms to effectively manage operations and communication:

• Yardi
  - Financial reporting, budget tracking, and AP/AR management.
• Avid Xchange
  - Accounts payable processing and vendor payment tracking.
• Building…