Operational Resiliency Business Management, Executive Director
Listed on 2026-08-20
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Business
Corporate Strategy, Change Management, Business Analyst, Business Administration -
Management
Corporate Strategy, Change Management, Business Analyst, Business Administration
Operational Resiliency Business Management, Executive Director
New York, NY, United States
Job Information- Job Category Business Management
- Business Unit Commercial & Investment Bank
- Posting Date 08/12/2026, 12:35 PM
- Locations 270 Park Ave, New York, NY, 10017, US
- Job Schedule Full time
Ready to help build something from the ground up? This is a rare opportunity to shape and scale a newly created function at the center of how a global organization stays resilient, manages risk, and enables the future through technology.
As a Operational Resiliency Business Management within Global Finance, you will sit at the intersection of strategy, execution, and senior leadership — turning complex priorities into real outcomes. If you thrive in ambiguity, love bringing structure to fast-moving work, and want visibility with senior leaders, this role is built for you. Come do the most important work of your career with us.
Job Responsibilities- Serve as senior business manager and strategic advisor to the function's leader, helping shape strategy, operating model, governance structure, and the senior management agenda
- Own the function's strategic book of work, translating priorities into clear delivery plans, milestones, dependencies, success measures, and executive-level reporting
- Lead financial and resource management, including budgeting, forecasting, headcount governance, investment planning, expense discipline, and resource prioritization
- Drive execution discipline across priority initiatives, ensuring delivery against scope, timeline, budget, and measurable business outcomes
- Establish and manage the operating cadence, including leadership meetings, governance forums, quarterly planning, business reviews, action tracking, and escalation processes
- Provide senior-level transparency on delivery health, including progress, adoption, benefits realization, financial performance, and decisions required
- Develop executive-ready communications and decision materials, including strategy documents, business reviews, governance packs, decision papers, and audit-support materials
- Support organizational effectiveness, including operating model design, capacity planning, location strategy, workforce planning, and change management
- Define and track performance measures that demonstrate progress, value delivery, execution discipline, and sustainable outcomes
- Lead strategic analyses and special projects for senior management, regulatory, audit, or control-related forums
- Represent the function in senior forums, ensuring clear messaging, informed escalation, and alignment across stakeholders
- Bachelor's degree file-name
- 10+ years of experience managing large-scale transformation initiatives
- Proven ability to lead complex cross-functional initiatives and to engage, influence, and build relationships with senior executives, business leaders, and key stakeholders
- Strong verbal and written communication skills, including the ability to simplify complex topics for senior audiences and drive decision making
- Strong analytical, problem-solving, and project management skills, with experience tracking performance, risks, dependencies, and outcomes
- High proficiency in developing executive materials, reporting, and data-driven insights
- Comfortable working with ambiguity, managing competing priorities, and delivering results in a fast-paced environment
- MBA or relevant advanced degree
- Experience in financial services, strategy consulting, or technology — ideally in strategy, transformation, business management, chief operating office, or chief of staff roles
- Knowledge of markets, payments, banking, operations, technology, or business management environments
JPMorgan
Chase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking,…
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