Supervising Retail Coordinator

Job Details

Job Location (Full Address): 755 Library Rd, Rochester, New York, United States of America, 14627

Opening:
Worker Subtype:
Regular Time Type:
Full time Scheduled Weekly

Hours:

40 Department: 200810 Cash Ops/Aux Ops

Work Shift:

UR - Rotating (United States of America) Range: UR URG 107 H Compensation Range: $23.27 - $32.60

• Supports the day-to-day operations of a retail dining location. Ensures exceptional customer service and maintains high standards of food safety, cleanliness, and product quality while leading a team of student employees. Directly supervises student employees, trains, assists with scheduling, and manages a retail dining operation, acting as a liaison between students, staff, and the dining management team.

• Supports and oversees the daily operations of a retail/convenience store dining location.
• Maintains accurate records of operational procedures and inventory procedures.
• Works closely with leaders and peers to plan and implement special promotions, retail item updates, or events that enhance the customer experience.
• Assists with monitoring and assessing customer flow, adjusting staffing levels and operational procedures to meet demand.
• Ensures efficient and timely service at all times.
• Assists leader with building a positive work environment.
• Conducts routine operational meetings with student employees in the absence of the leader.
• Directly supervises student employment staff to ensure excellent customer service and productivity.
• Ensures student employment staff is properly trained on food safety, equipment use, and customer service standards.
• Trains staff as required.
• Interviews, hires, and orients and trains new student employees.
• Recognizes student employees.
• Assists with planning work schedules and ensures adequate daily staffing for areas of responsibility.
• Acts as the primary performance manager in evaluating student employment performance, with input from other leaders as required.
• Performs disciplinary action as required, up to and including discharging subordinates when necessary.
• Assists with inventory control, product ordering, and restocking of food and supplies.
• Ensures items are always stocked and available for sale.
• Manages point-of-sale drawers, handles transactions, and assists with daily reconciliation of registers.
• Maintains financial records of transactions and reports discrepancies when necessary.
• Makes financial recommendations to the manager based on operations for the annual capital budget process.
• Maintains cleanliness and organization of retail location.
• Ensures adherence to all food safety and sanitation guidelines.
• Ensures sanitation requirements, quality standards, and department goals are met and the work is completed in a timely and cost-effective manner.
• Participates in collecting quality control and quality assurance data to meet requirements of the Department of Health and departmental standards.
• Provides a welcoming and friendly environment for students, faculty, and staff.
• Resolves customer complaints or concerns in a professional and efficient manner.
• Coordinates maintenance of retail-service equipment in the dining unit.
• Other duties as assigned.

• High school diploma or equivalent and 3 years of experience in a retail, food services, or dining operations role required.
• Associate Degree in Business Management, Hospitality Management, a food-related service, or related field and experience in a leadership position preferred.
• Or an equivalent combination of education and experience.

• Ability to lead and manage others required.
• Excellent communication and interpersonal skills required.
• Excellent customer service required.
• Ability to handle multiple tasks…