Senior Sales Administrator

Senior Sales Administrator

We are hiring at Supply Technologies, a subsidiary of Park Ohio, specializes in supplier selection and management, planning, implementing, managing the physical flow of product for world-class international manufacturing companies, and servicing customers in the various markets.

Apply today and become part of a team on this journey within more than 100 industries; expertise in nearly every inventory management discipline; use of advanced and emerging technologies, and a singularly connected global infrastructure, only Supply Technologies has the intellectual and technological infrastructure to give you a program of process, resource, and production efficiencies that improve your competitive position in the marketplace.

Job Summary:

We are seeking a highly experienced and detail-oriented Senior Sales Administrator to support our sales operations and drive exceptional customer service. This role serves as a critical liaison between Sales, Customers, Purchasing, and Quality, ensuring seamless order processing, accurate communication, and on-time delivery performance. The ideal candidate brings strong commercial acumen, advanced organizational skills, and the ability to manage complex order workflows in a fast-paced environment.

This individual will also play a key role in improving processes, enhancing customer satisfaction, and maintaining data integrity across systems.

Responsibilities:

• Serve as the primary point of contact for customer inquiries, sales calls, and order-related communication

• Prepare and manage customer quotations, ensuring accuracy, competitiveness, and timely turnaround

• Process and oversee customer orders from entry through fulfillment, ensuring all requirements are met

• Manage and process credit memos, returns, and order adjustments in alignment with company policies

• Proactively expedite orders and resolve potential delays to meet customer delivery commitments

• Maintain and monitor customer delivery schedules, ensuring alignment with production and supply chain

• Coordinate closely with Purchasing to track vendor deliveries and support supply continuity

• Communicate customer requirements and specifications to Purchasing and Quality teams

• Provide technical product information and guidance to customers as needed

• Initiate and manage customer complaint documentation, ensuring timely resolution and follow-up

• Supply proof of delivery and related documentation upon request

• Track and report on key customer performance metrics, including on-time delivery (OTD)

• Maintain accurate and up-to-date customer files, including drawings, specifications, and order records

• Identify process improvement opportunities within order management and customer service workflows

Qualifications:

• Advanced proficiency in Microsoft Office (Excel, Outlook, Word); ERP/CRM system experience strongly preferred

• Exceptional organizational, multitasking, and time management skills

• Strong attention to detail with a focus on accuracy and data integrity

• Excellent written and verbal communication skills

• Ability to manage multiple priorities in a fast-paced, deadline-driven environment

• Proven experience in order management, sales support, or customer service within a manufacturing or technical environment

Preferred Qualifications:

• 5+ years of experience in a senior sales administration, order desk, or customer operations role

• Experience working cross-functionally with Sales, Supply Chain, and Quality teams

• Familiarity with technical products and manufacturing processes

• Demonstrated ability to improve processes and drive operational efficiency

WE Value:

• Team collaboration

OUR Team Members:

Do The Right Thing and we will succeed:
We insist on honest and ethical behavior;
We…