Operations Analyst

Join Starr, a global leader in commercial insurance with over a century of expertise. We empower our employees to innovate, make impactful decisions, and build lasting client relationships worldwide. At Starr, you'll work in an entrepreneurial culture alongside accessible leaders, leveraging our financial strength and vast industry experience to deliver solutions for our clients, no matter how complex. Grow your career with a rapidly growing company that invests in its people and their ability to drive real progress.

Operations Analyst
- Regulatory Operations & Reporting Department Operations
- Regulatory Reporting

The Operations Analyst is responsible for supporting critical operational, regulatory, and reporting activities that impact underwriting, business operations, and compliance. This role serves as a key liaison across Operations, Underwriting, Finance, Actuarial, Reinsurance, IT, and Corporate Reporting teams to ensure timely communication of regulatory developments, accurate master data management, effective policy number administration, operational reporting, invoice processing, and regulatory data call completion.

The ideal candidate is highly organized, analytical, detail-oriented, and capable of managing multiple priorities in a fast-paced environment while maintaining a high degree of accuracy and stakeholder engagement.

Monitor industry, regulatory, and operational developments, including APCIA updates, surcharge changes, natural disasters, moratoriums, and other events impacting underwriting and business operations. Maintain internal tracking tools and registers related to regulatory and operational changes. Prepare, distribute, and maintain operational bulletins and communications for internal stakeholders. Coordinate surcharge register reviews and updates across business teams. Support underwriting compliance by ensuring stakeholders remain informed of relevant regulatory and operational developments.

Coordinate new and updated Master Data Services (MDS) field and profit center requests. Gather, validate, and organize information from business stakeholders, including Finance, Actuarial, Reinsurance, and other operational teams. Review and verify GL codes, profit center groups, reserving segments, and related data elements. Submit requests for implementation and partner with IT teams through completion. Ensure requests are completed accurately, efficiently, and within established timelines.

Manage the assignment and maintenance of policy number blocks across profit centers. Maintain tracking files and monitoring controls. Monitor utilization and capacity of assigned policy number ranges. Enforce established governance standards and controls. Identify and prevent duplicate assignments or policy number conflicts.

Compile, validate, and distribute monthly operational metrics reports. Collect and analyze data from multiple sources, including Zendesk and internal operational registers. Review reporting outputs for accuracy and consistency in collaboration with team members. Produce leadership reporting that provides insight into operational performance and workload trends. Respond to stakeholder inquiries regarding metrics and support ad hoc reporting and analysis requests.

Manage biweekly WAHVE invoice processing activities. Ensure accurate allocation of expenses across profit centers. Coordinate processing of ad hoc invoices and payment requests. Partner with Operations Payments and Finance teams to ensure timely payment processing. Maintain supporting…