Universal Banker - Branch
Listed on 2026-02-16
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Customer Service/HelpDesk
Banking & Finance, Bank Customer Service, Customer Service Rep, Bilingual
Flex Staff | Varies
225 Chestnut St
Rochester, NY 14604, USA
Monday – Saturday with a day off during the week. Branch hours are Monday, Thursday & Friday 9:00 a.m. – 5:00 p.m., Tuesday & Wednesday 9:00 a.m. – 4:00 p.m., and Saturday 9:00 a.m. – 1:00 p.m. Must be flexible to meet current and future business needs.
ESL offers a competitive benefits package which focuses on providing a work life balance for all employees. Our benefits include robust options such as our wellness program, family assistance plan, 401k with match, paid volunteer time and Learning & Development training among many others.
Pay and Incentive Plan:$22.02 per hour
In addition to competitive pay and benefits, we offer an annual performance-based incentive that rewards eligible employees for their contributions to our success. Join us to be part of a team that values you and invests in your growth!
Something wonderful happens when you love what you do. So consider a career ce 2010, ESL has been consistently ranked one of the Best Workplaces in America by Great Place to Work ®. Great Place to Work and Fortune magazine have recently places ESL on these prominent national lists as well:
Best Workplaces for Millennia ls
Best Workplaces for Women
Best Workplaces in Financial Services and Insurance
- Best Workplaces in New York State
Additionally, for more than a decade, ESL has been a “Rochester’s Choice” award winner and a “Training Top 125” recipient!
ESL is currently seeking Universal Bankers to provide excellent customer service through identifying member needs and completing transactions, while building relationships, achieving sales goals and creating a positive experience. In this position you will learn a variety of banking functions by conducting both Teller and Relationship Banker responsibilities.
As a Universal Banker at ESL you will:
- Create a positive face to face member experience
- Build long lasting relationships with members
- Work in both a Teller or Relationship Banker position depending on branch needs
Assist members with processing financial transactions including payments, deposits and withdrawals in a timely manner
Help members recognize and obtain the most appropriate solutions for their financial needs by asking needs defining questions
Educate and Refer a variety of products and services to members
Assist members with accounts, loans, fraud and maintenance
- Learn about the banking and finance industry
- Gain exposure to career opportunities at ESL
ESL has 33 branch locations throughout the Rochester and Finger Lakes regions. This position is flexing and floating to a majority of our branches until placement is made at one branch. You will be eligible to receive a $140.00 car allowance at the conclusion of the month.
Central District
Bulls Head (Downtown Rochester)
Batavia
Auburn/Union Springs
Chestnut St. (Downtown Rochester)
Brockport
Canandaigua/Geneva
Penfield
Penfield
Culver Ridge
Chili
Cobblestone
Pittsford
Goodman
Newark/Phelps
Webster
Hudson Ave
Long Pond
Twelve Corners
Medina
Victor/Farmington
Lake Ave
Mt. Read
Merchants Walk (Downtown Rochester)
Ridgeway
Qualifications:- One year in sales/service in the financial services, retail, professional services worker industries
- High School diploma or High School equivalency diploma required
- Strong communication, problem solving and decision making abilities
- A high degree of flexibility to support branch needs
- Proficient in building customer and peer relationships
- Proficient in PC applications
- Understanding of banking products and services preferred
- Notary preferred; if not obtain within 12 months of filling role
Must complete submission of application and fingerprinting to the NMLS (Nationwide Multisite Licensing System) and successfully be registered as an MLO (Mortgageator) through ESL
- Demonstrates alignment with ESL’s Core Values, mission, vision, and Purpose to help our community thrive and prosper
Why work at ESL?
ESL is one of the largest and most successful federal credit unions in the country. We are locally owned and known for valuing people and sharing our success with our employees. We are proud to hire great people with a variety of perspectives and cultural backgrounds who represent the Rochester area.
ESL…
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