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Expert Customer Care Analyst — Escalations & Training

Job in City of Rochester, Rochester, Monroe County, New York, 14602, USA
Listing for: TEKsystems
Apprenticeship/Internship position
Listed on 2026-02-07
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 19 USD Hourly USD 19.00 HOUR
Job Description & How to Apply Below
Location: City of Rochester

A leading business and technology services provider in Rochester, NY is seeking a Customer Care Representative to deliver exceptional service by handling inbound customer calls and inquiries. The expert-level role involves managing escalations and participating in training to enhance service quality. Ideal candidates should possess strong customer service skills and the ability to engage effectively with customers. This fully onsite position offers a competitive pay rate of $19/hr and includes various benefits.
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