Customer Relations Rep
Job in
City of Rochester, Rochester, Monroe County, New York, 14602, USA
Listed on 2026-02-16
Listing for:
Globalchannelmanagement
Full Time
position Listed on 2026-02-16
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Customer Success Mgr./ CSM, Client Relationship Manager
Job Description & How to Apply Below
Overview
Customer Relations Rep needs 1-2 years experience in customer-facing role through either customer or service or sales role
Responsibilities- Ability to multi-task and manage multiple conflicting priorities
- Ability to maintain composure through stressful situations
- Support projects such as product allocation management, analytical reporting of initiatives regarding strategic white glove accounts
- Monitor visibility to shipment status, and logistic updates for franchise equipment units in transit
- Provide superior customer service to both internal and external customers
- Strategically align with the team to enhance the customer experience, with dedicated attention to high-vulnerability accounts
- Create and monitor strategic reporting to support the sales organization
- Proficient in Microsoft applications
- Excellent written and oral communication skills required
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