Member Service Center Operations Leader
Job in
City of Rochester, Rochester, Monroe County, New York, 14602, USA
Listed on 2026-02-14
Listing for:
The Summit Federal Credit Union
Full Time
position Listed on 2026-02-14
Job specializations:
-
Customer Service/HelpDesk
-
Management
Job Description & How to Apply Below
A leading financial institution in the United States is seeking a Manager for their Member Service Center. This role is crucial for overseeing daily call center operations, ensuring high standards in customer service, and leading a dedicated team. Candidates should have a minimum of 5 years of experience in call center management, particularly in banking or credit unions. The successful candidate will demonstrate strong analytical skills and the ability to lead and motivate the team while maintaining compliance with industry regulations.
The position offers an opportunity to drive significant impacts on member experience and team success.
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