Customer Success Manager: Drive Adoption & Retention SMBs
Job in
City of Rochester, Rochester, Monroe County, New York, 14602, USA
Listed on 2026-03-02
Listing for:
Paychex
Full Time
position Listed on 2026-03-02
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, Client Relationship Manager, HelpDesk/Support
Job Description & How to Apply Below
Location: City of Rochester
A leading HR technology firm is seeking a Customer Success Manager in Rochester, NY. This role involves onboarding customers, monitoring satisfaction, and optimizing account usage for small to mid-size businesses. The ideal candidate will have a Bachelor’s degree and 2-3 years of experience in customer success, showcasing strong communication and interpersonal skills. Benefits include comprehensive health coverage and professional development opportunities, aiming to foster a supportive and innovative company culture.
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