Customer Service Representative - Bilingual; Corning

Employment Type: Full-Time

To provide administrative and technical customer service assistance to various departments, attendants, and consumers.

• Answer incoming telephone calls, screen calls, and refer them to the proper manager.
• Facilitate the new-hire orientation process for new CDPAS attendants by reviewing attendant applications for completeness.
• Process voicemails for the Pooled Trust using Web-Office and return calls to the consumers.
• Address all assigned tickets within the expected timeframe.
• Greet consumers, attendants, and the public.
• May perform other duties or projects as assigned.

• Good verbal and written communication skills.
• Microsoft and Outlook proficiency.
• Ability to manage multiple projects simultaneously.
• Ability to work independently with minimal supervision.

• High School Diploma or general education degree (GED).
• 1 year of customer service experience and 1 year of call center experience.
• Ability to maintain the highly confidential nature of human resources work.
• Bilingual English/Spanish preferred.

High School Diploma or GED

1-2 years

Human Resources
resumes

The Center for Disability Rights strives to be a participant-controlled, cross-disability organization that is reflective of the community it serves. CDR values diversity and does not discriminate on the basis of age, color, cultural or ethnic group membership, disability status, educational level, family status, gender, income, national origin, race, religion, or sexual orientation. People with disabilities are encouraged to apply. CDR will make reasonable accommodations for qualified individuals with disabilities.