Manager, Multi-Channel Customer Operations
Job in
City of Rochester, Rochester, Monroe County, New York, 14602, USA
Listed on 2026-06-21
Listing for:
Iberdrola Renewables
Full Time
position Listed on 2026-06-21
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Client Relationship Manager, Customer Success Mgr./ CSM
Job Description & How to Apply Below
Iberdrola Renewables is seeking a Manager for Customer Operations in Rochester, NY. This role involves leading the Customer Relations Call Center and all Walk-In Customer Service Centers, ensuring high-quality service delivery across various channels.
The ideal candidate has a Bachelor's degree and extensive experience in customer service leadership, with a strong understanding of regulatory compliance within the utility sector. The position includes a salary range of $116,000 to $145,000 plus potential bonuses.
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