Front Parts Counter Representative

Position: Parts Counter Representative
Location: Rochester, NY
Salary: $20 – $25 an hour
Job Type: Full-time

• Assist walk-in and phone-in customers in selecting required parts, offer specials, and ensure that the customer is exposed to the full product line.
• Maintain customer goodwill by greeting and acknowledging all customers, answer customer inquiries.
• Assist outside sales representatives with their orders.
• Set up orders for daily shipment, delivery, or pick-up.
• Be friendly professional and efficient when working with all customers, both on the phone and in person.
• Present the customer with the proper copy of invoices.
• Keep current on new products and product updates.
• Participate in all training programs that are made available.

• Previous parts and customer service experience would be ideal.
• One year of experience in an equipment and / or truck parts department would be ideal.
• Professional personal appearance.
• Ability to work well with the public, sometimes with several customers at a time.
• Competitive pay and a robust benefits package including health, dental, vision, and life insurance.
• Paid time off for vacations, sick leave, and holidays, including your birthday.
• A 401(k) plan with company matching and quick vesting.

Tracey Road Equipment is a leader in the construction equipment industry, known for our commitment to quality and exceptional customer service. We operate multiple facilities across New York and Pennsylvania and are dedicated to fostering internal promotions and team-oriented approaches.

Tracey Road Equipment is an equal opportunity employer committed to diversity and inclusion in the workplace.