Veterinary Receptionist; Care Coordinator - Ridgemont Animal Hospital

Care Coordinator – Ridgemont Animal Hospital (Rochester, NY)

As a Care Coordinator, you play a vital role in delivering exceptional service and supporting the clinical team. This role is equivalent to a Veterinary Receptionist, Client Care Specialist, or Customer Service Representative within the veterinary field.

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighs pets, processes faxes, and maintains records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

• High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience
• Comfortable using basic computer applications and internet tools
• Experience in customer service

• At least 1 year of veterinary field experience

• Medical, dental, and vision insurance
• Paid Parental Leave (birth, adoption, foster)
• 401(k) with discretionary contribution
• Team Member Pet Discounts
• Emotional wellbeing support — including Calm app access and 24/7 EAP
• CE stipends and career development resources
• Grant Circle — a relief fund for team members facing personal hardship
• Local hospital culture backed by national resources

$16–$20 USD per hour.

Pet Vet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V