Protective Svc Dispatcher

Job title :
Protective Services Dispatcher (Full Time/Part Time/Per Diem available Various Shifts)

Mentored by :
Accountable to :
Elders, Families, and Core Teams

Position Summary :
As a member of the St. John’s Protective Services Team, The Protective Services Dispatcher provides support to Protectives Services Officers by monitoring alarms, camera systems of Meadows Brickstone Campus, Answer emergency and non-emergency phone calls for service. Provide customer service to walk in.

Qualifications &

Education Required:

• High School Diploma or GED
• Required skills:
  
  Ability to read and write
• Multitasking skills, processing and acting on multiple informational inputs
• Basic computer knowledge
• Ability to communicate courteously and effectively in all non-stress and stress situations
• Able to think independently while working as a member of a team

Position Responsibilities :

• Radio/Tele-communicator, Alarm monitor and CCTV monitor
• Hours of Service: 24 hours – 7 days a week
• Dispatchers continually enter and update data in computerized programs, including a Computer Aided Dispatching program
• Operate Campus radio frequencies for Protective Services and Maintenance, coordinating responses and facilitating requests for assistance from, local law enforcement, Fire and Emergency Medical Response
• Answer and make a variety of phone calls ranging from routine responses, back up support, to emergency assistance and notifications to internal and external entities.
• Dispatchers assist callers with connecting with the correct personnel or referring to appropriate department or entity to assist them
• Process fire, Medical and burglary alarms throughout the St. Johns properties, deploying officers and make notifications as appropriate.
• Continually communicates with Officers and Officer-in-Charge throughout the shift.
• Provide customer service and assistance for walk into Office