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Senior Director of Customer Experience & Operations

Job in City of Rochester, Rochester, Monroe County, New York, 14602, USA
Listing for: Iberdrola, S.A
Full Time position
Listed on 2026-07-09
Job specializations:
  • Customer Service/HelpDesk
    Client Relationship Manager
  • Management
    Client Relationship Manager
Salary/Wage Range or Industry Benchmark: 180000 - 225000 USD Yearly USD 180000.00 225000.00 YEAR
Job Description & How to Apply Below
Location: City of Rochester

Iberdrola, S.A is seeking a Senior Director for Customer Service in Rochester, NY. This position requires strategic and operational leadership for customer service operations, including billing, supplier relations, and customer advocacy initiatives. The ideal candidate will have over 12 years of relevant experience and a Bachelor's degree in a related field.

Key responsibilities include overseeing customer service functions for over 905,000 electric customers and driving efficiency and performance improvements across operations.

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Position Requirements
10+ Years work experience
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