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Senior Director of Customer Experience & Operations
Job in
City of Rochester, Rochester, Monroe County, New York, 14602, USA
Listed on 2026-07-09
Listing for:
Iberdrola, S.A
Full Time
position Listed on 2026-07-09
Job specializations:
-
Customer Service/HelpDesk
Client Relationship Manager -
Management
Client Relationship Manager
Job Description & How to Apply Below
Iberdrola, S.A is seeking a Senior Director for Customer Service in Rochester, NY. This position requires strategic and operational leadership for customer service operations, including billing, supplier relations, and customer advocacy initiatives. The ideal candidate will have over 12 years of relevant experience and a Bachelor's degree in a related field.
Key responsibilities include overseeing customer service functions for over 905,000 electric customers and driving efficiency and performance improvements across operations.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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