Customer Service Representative/Data Entry
Job in
City of Rochester, Rochester, Monroe County, New York, 14602, USA
Listed on 2026-07-09
Listing for:
KRO Industries LLC
Full Time
position Listed on 2026-07-09
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support, Call Center / Support
Job Description & How to Apply Below
Location: City of Rochester
Job Summary
We are seeking a Customer Service Representative/ DATA Entry to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalat(e) complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.
Responsibilities- Receive and respond to inbound calls and emails
- Use best practices in customer service techniques to develop rapport and build relationships with customers
- Data entry for orders and quotes. Emailing quote or order acknowledgment
- Attend trainings to maintain up-to-date skills and knowledge
- High school diploma/GED
- Previous experience as a Customer Service Representative or in a similar role is preferred
- Comfortable using computers and customer management software
- Excellent phone and verbal communication skills
- Understanding of active listening techniques
- Ability to work well with others under pressure
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