Senior Director, Customer Service & Revenue Ops
Job in
City of Rochester, Rochester, Monroe County, New York, 14602, USA
Listed on 2026-07-10
Listing for:
New York State Electric & Gas
Full Time
position Listed on 2026-07-10
Job specializations:
-
Customer Service/HelpDesk
-
Management
Job Description & How to Apply Below
Rochester Gas & Elec Corp is seeking a Senior Director of Customer Service to lead strategic and operational Customer Service Operations, including Billing, Revenue Recovery, and Call Center functions for NYSEG and RG&E customers. The role emphasizes designing best-in-class customer experiences, regulatory compliance, and KPI-driven performance improvement.
The position requires seasoned leadership, deep utility operations knowledge, and a proven ability to drive efficiency, collaboration, and
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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