Customer Resolution Specialist

For those who want to keep growing, learning, and evolving. We at Kelly® hear you, and we’re here for you! We’re seeking Customer Resolution Specialist to work at a top pharmaceutical client in Rochester, New York. Sound good? Take a closer look below. You owe it to yourself to consider this great new opportunity.

• $24.00 per hour
• M-F, 8:30 AM to 5:00 PM
• Onsite NOT Remote

• Join a leading pharmaceutical company known for its commitment to quality and accuracy.
• Opportunity for temp-to-perm assignment, providing job stability and growth potential.
• Work in a supportive environment that values customer service and teamwork.
• Flexible work schedule with potential adjustments to meet business needs.

• Investigating and addressing customer concerns or complaints
• Communicating with customers via phone or email
• Collaborating with internal departments to resolve complex issues
• Documenting all interactions and resolutions
• Logging product quality complaints & adverse events
• Providing feedback and recommendations for process improvement
• Ensuring customer satisfaction and retention
• Answering product questions

• Have a High School Diploma (required); some college experience is preferred.
• Are detail-oriented and possess strong organizational skills to handle multiple tasks efficiently.
• Are available to work from 8:30 AM to 5:00 PM, with flexibility to adjust hours as needed.
• High aptitude for learning & retaining information
• Excellent communication skills

Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Eligible employees have voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. Additionally, employees receive a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account.

Employees are entitled to earned paid sick leave under the applicable state or local plan.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce.

Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.