Business Operations Coordinator

Job Summary

As a member of the Clear Channel Outdoor Business Operations team, the Business Operations Coordinator plays a key role in the Continuous Improvement team, ensuring good adoption of new processes and systems both proactively and in response to requests for support. This role supports new and ongoing efforts by reinforcing effective project management standards, identifying risks and recommending solutions, and ensuring day‑to‑day customer service is delivered promptly and effectively.

The coordinator develops a deep understanding of business objectives to anticipate future requests and develop recommendations for additional improvements.

• Support internal customers by facilitating efficient use of resources across related departments.
• Provide excellent internal customer service in response to support requests.
• Diplomatically reinforce adherence to standard processes and systems usage.
• Update support requests and keep customers apprised of statuses within designated time requirements.
• Administer CRM and related systems to ensure accuracy and usability.
• Regularly QC data and monitor system usage; test new features prior to release.
• Create and maintain a list of enhancement requests and document requirements.
• Maintain up-to-date training/knowledge materials, ensuring accuracy and accessibility.
• Update training/knowledge materials based on process and system changes.
• Assist in training/guiding employees by creating and delivering content (e.g., knowledge articles, step‑by‑step guides, and hot‑to documents).
• Develop and deliver reporting to support initiatives and day‑to‑day operations.
• Collect and store data from various systems and maintain it in the data warehouse.
• Create and maintain reports in systems and Excel with user‑friendly design; utilize AI to support analysis and synthesis of data.
• Assist project teams by preparing schedules, status updates, communications, training materials, reports, performing testing, and providing user support as assigned.

• Education and Experience:
  
  Bachelor’s Degree preferred, or an equivalent combination of education, training, experience, or military experience.
• Minimum of 3 years’ experience in sales support, tech support, or customer service.
• Exceptional customer service skills, especially remote via email, chat, phone, and video.
• Ability to support a diverse range of customers, systems, and situations, with frequent switching between different subject matter areas.
• Ability to work effectively both independently and as part of a team.
• Solid organizational skills, including multitasking and time‑management.
• Strong working knowledge of Salesforce or similar CRM applications.
• Strong working knowledge of relevant Microsoft Office applications:
  Outlook, Word, Excel, and PowerPoint.
• Competencies:
  • Collaborating with Others:
    Working together with others in a cooperative and supportive manner to achieve shared goals.
  • Problem Solving:
    Identifying problems and solutions.
  • Quality Focus:
    Following up on procedures, ensuring high‑quality output, and taking action to solve quality problems or notify others of quality issues.
  • Time Management:
    Using time effectively and efficiently, concentrating on the most important priorities.
  • Continuous Learning:
    Identifying and addressing learning and developmental needs to enhance own performance.

Position is based at the Clear Channel Outdoor corporate office in New York, NY.

• Ability to sit and/or stand at a desk for a minimum of 8 hours a day and complete tasks requiring repetitive use of hands.
• Ability to lift and move items up to 15 pounds.
• Ability to see written documents, computer screens, and adjust focus.
• Work is performed in a temperature‑controlled office environment.

Targeted Compensation Range for this New York position:
Min: $28.85, Max: $36.58 hourly. Hourly roles are overtime eligible; installer roles are productivity pay eligible. Bonus eligible, subject to the terms and conditions of the applicable incentive plan.

• Multiple medical, dental, and vision plans to choose from.
• Health Care Spending Accounts (HSA and FSA options).
• Medicare assistance.
• Dependent Care…