Customer Service Representative

Responsibilities

• Strong Customer Service experience
• Ability to respond to incoming customer inquiries while using multiple systems to accomplish daily tasks
• Build relationships and work closely with customers and Kodak internal partners
• Exercises active listening skills, conflict resolution and negotiating skills with external customers and internal partners
• Understand customer’s expectations, processes and needs; escalates issues or process gaps and participates in activities to address gaps or misses
• Work with management and other internal Kodak partners to ensure processes are capable of meeting customer’s expectations in an efficient manner
• Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution
• Analyzing information and evaluating results to choose the best solution and solve problems
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Prompt in responding to inquiries or to notify customers of any planned adjustments

• Bachelor’s degree, Post-Secondary diploma or Equivalent
• 3 to 5 years of Customer Service Experience preferred
• Experience with SAP desirable, or an equivalent ERP system
• Experience with Salesforce desirable
• Knowledge of personal computer based software applications (MS Office, Lotus Notes and Sharepoint)