Customer Resolution Specialist

Customer Resolution Specialist

For those who want to keep growing, learning, and evolving. We at Kelly® hear you, and we're here for you! We're seeking a part time Customer Resolution Specialist to work at a top pharmaceutical client in Rochester, New York. Sound good? Take a closer look below. You owe it to yourself to consider this great new opportunity.

Salary/Pay Rate/Compensation:

• $24.00 per hour
• Saturday and Sunday 3-4 hours each day
• Remote
• Must be available for onsite training that will take place during weekdays.

What's a typical day as a Customer Resolution Specialist? You'll be:

• Monitoring Social Media platforms; including, Facebook, Twitter, Linked In, Pinterest, and Instagram
• Managing high traffic promoted ads
• Determining if response can be made on the public "wall" or needs to be taken offline to be handled
• Responding to all postings from consumer within 24 hours
• Logging any reported Product Complaints or Adverse Events using the established protocol
• Responding to consumer inquiries/complaints by composing written documentation and choosing the appropriate letter; achieving department metrics and standards.
• Receiving inbound activity through phone, mail, Internet or other electronic channels and responding accurately, promptly and efficiently.
• Providing support and technical expertise in the handling of problem resolution, special consumer requests, and technical inquiries.

This job might be an outstanding fit if you:

• Have a High School Diploma (required);
  Associates degree or Bachelor degree preferred.
• Proficient and knowledgeable in Social Media; familiar with mainstream social channels
• High level of proficiency managing multiple systems

Helping you discover what's next in your career is what we're all about, so let's get to work. Apply to be a Customer Resolution Specialist today!