Customer Service Supervisor

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Have you been told you’re a “people person?” Do you enjoy solving problems with attention and care? Ready to work with customers to resolve service related issues? If this sounds like you, you will thrive as a Supervisor on Spectrum’s Customer Service team.

Customer Service Supervisors are vital to our mission, providing customer support that our business customers rely on. You’ll work in a collaborative environment, alongside an encouraging team, making a difference every day.

• Leading a team of representatives using encouragement and accountability to create a cohesive work unit
• Cultivating critical skills in staff through on-the-job training and performance reviews to produce more effective employees
• Mentoring and coaching individuals to ensure performance standards are met and customer experience is enhanced
• Using leadership skills to motivate the customer service team to take action and develop solutions to enhance the customer experience

We’re a large organization with bustling call centers offering a variety of shifts. People who do well in this role are strong problem solvers who can manage difficult conversations from clients and exhibit a robust understanding of the value Spectrum services provide. If you’d enjoy this type of dynamic job, we want to hear from you!

Schedule – 2-11pm Sun./Mon. off

• Education
  :
  High school diploma with some college course work in business or related field; equivalent experience
• Experience
  : 5-7 years of customer service/call center experience
• Technical Skills
  :
  Personal and computer software applications (word processing, spreadsheet, cable billing system, etc.)
• Skills
  :
  Effective communication, supervision, organization, time management
• Abilities
  :
  Leadership, equitable, multitasking, adaptable, dependable, good vision
• Knowledge of
  :
  Functions and tasks in customer relations, applicable products and services, general accounting and billing procedures

• Additional Experience
  : 3+ years of supervisory or leadership experience

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

The base pay for this position generally is between $55,600.00 and $88,600.00
. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.

We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.