Customer Service Administrator

Description

VP Supply Corp is one of the nation's largest distributors of plumbing, HVAC, and electrical supplies. We have over 350 employees with 15 locations across Western New York and Pennsylvania. For over 50 years, we have proudly served residential customers as well as contractors and municipalities across a variety of industries.

Our Operations Team is seeking to hire a Customer Service Administrator with at least 1 year of high call volume experience and cashiering to join our Rochester branch.

The schedule for this position is Monday - Friday 8:00 AM - 5:00 PM.

We are looking for highly reliable candidates that are forward‑looking, innovative, enthusiastic, and ambitious team players. Qualified candidates will be motivated self‑starters with superb judgment and communication skills, a commitment to excellence and ability to thrive in a fast‑paced, team‑oriented environment.

• Answer between 250 - 350 calls per day (high call volume) and dispatch to the appropriate department, ensuring high customer service and quick response times.
• Scan approximately 300-350 sheets per day and accurately index customer invoices (to be done in between calls, during down time).
• Greet customers in a timely, professional, and courteous manner.
• Coverage of the Cash office for up to 3 hours per day
• Processing cash and credit card transactions.
• Balance the cash drawer and prepare daily cash reports.
• Process reconciliations, as required by accounting at least once a day.
• Perform miscellaneous administrative related duties, as assigned.

• At least 1 year of experience answering and dispatching calls in extremely high‑volume work environment required.
• At least 1 year of experience handling cash/credit card transactions required.
• At least 1 year of experience scanning and indexing highly preferred.
• Ability to multitask and handle multiple issues at the same time, without stress.
• Ability to explain processes and train team members.
• Must be reliable and punctual for all shifts.
• Must have reliable daily transportation to branch location.

This job operates in a clerical, office setting. This position routinely uses standard office equipment such as computers and phones. While a largely sedentary role, some lifting or carrying of items up to 25 pounds may occasionally be required.