PIA P&C Service Associate; Tier II Rochester, NY

PIA P&C Service Associate (Tier II)

We are looking for a detail-oriented PIA P&C Service Associate (Tier II) to support insurance service operations in Rochester, New York. This long-term contract opportunity is ideal for someone who communicates effectively, stays organized, and works confidently across websites, partner systems, and internal computer platforms. The person in this role will help manage service-related activities, handle inbound and outbound communication, and identify issues that require timely follow-up with insurance carriers and internal teams.

Responsibilities:

• Manage day-to-day policy service tasks by reviewing requests, updating records, and coordinating next steps with accuracy and urgency.
• Handle inbound and outbound calls to assist with service inquiries, provide updates, and gather missing information needed to complete work.
• Use internal computer systems, external websites, and partner platforms to process transactions and maintain current account information.
• Monitor work queues and planning schedules to keep assignments moving efficiently and within expected time frames.
• Communicate with insurance carriers and business partners to resolve discrepancies, clarify policy details, and address outstanding deficiencies.
• Document all interactions, service activity, and follow-up actions clearly to support visibility and continuity across the team.
• Review submissions and account records for completeness, escalating exceptions or unresolved issues when additional support is needed.
• Contribute to service process consistency by following established procedures and adapting to updates in systems or workflow requirements.