Customer Service Representative
Job in
City of Rochester, Rochester, Monroe County, New York, 14602, USA
Listed on 2026-07-18
Listing for:
swipejobs, Inc.
Full Time
position Listed on 2026-07-18
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support, Call Center / Support
Job Description & How to Apply Below
We are hiring a Customer Support Specialist for an onsite role in Rochester, NY.
Details- $21 - $23 per hour
- Full Time
- Contract - 1 year long contract
- 9am - 5pm EST
- Must be able to work Saturdays
- Health, Dental, Vision insurance offered
- 401k options
- Work with a great team!
- One to two years of customer service experience handling moderate to complex customer inquiries in call center, insurance, manufacturing, software, telecommunications, retail, or eyewear industries
- Working knowledge of MS Office package
- Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquiries
- Effective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made
- Excellent interpersonal and rapport-building skills; ability to ask appropriate and relevant questions to identify customer needs
- Proven problem‑solving, negotiations, and decision‑making skills
- Ability to use appropriate discretion and judgment in applying customer/call handling guidelines
- Respond to customer inquiries ranging from routine to complex from members, clients, providers, and internal/external business partners via telephone, in person, or internet/email
- Require in-depth knowledge of prescriptions, plans, products, services, procedures, online purchasing & e‑commerce, and internet knowledge (contingent on LOB)
- Eligibility verification, order status, shipping status, and stock availability
- Accurate completion of necessary documentation, letters, and forms processing
- Quality Assurance testing for company software
- Effectively educate and influence customers and prospective customers on the value and benefits of the company’s products, services, and solutions
- Identify customer trends and communicate to appropriate business partners, leaders, and divisions; suggest necessary corrections, changes, or solutions; appropriately elevate situations with organization‑wide impacts
- Maintain specific line-of-business customer service standards and support-level standards; remain current on all changes to customer service policy, procedures, and product/service information to respond accurately and consistently
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