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Service Administrator

Job in Rochester, Monroe County, New York, 14618, USA
Listing for: AmeriLife
Full Time position
Listed on 2026-07-18
Job specializations:
  • Customer Service/HelpDesk
    Office Administrator/ Coordinator, Customer Service Rep, HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 21.63 - 24.04 USD Hourly USD 21.63 24.04 HOUR
Job Description & How to Apply Below
Position: Employee Benefits Service Administrator

Employee Benefits Administrator

We are a national, multi-line brokerage agency that provides dedicated support and innovative resources to those who provide financial solutions and employee benefits to families and businesses. Our Employee Benefits Administrator is a motivated, forward-thinking individual who nurtures relationships with KAFL's core values in mind. We work as a team and take pride and ownership of being a trusted partner to our clients.

Responsibilities
  • Assisting the internal team with new business, case design, renewals and ongoing customer service.
  • Familiarizing and utilizing internal and external technology, carrier and enrollment portals.
  • Assisting with enrollment portal set up.
  • Assisting with agent and client training.
  • Being able to learn products, insurance carriers and internal processes. Being available to step in and take ownership of a task at hand.
  • Responding to agent and client inquiries regarding all aspects of their group coverage. Participating in continuous training and enhance personal industry product knowledge to effectively communicate and build credibility with agents & clients
Skills
  • Strong Organizational

    Skills:

    Organization and persistence are valuable assets. Recognizes what needs to be done in order to achieve identified goals. Structures time and prioritizes to meet objectives. Willing and eager to learn.
  • Teamwork and

    Collaboration:

    Contributes to the efforts of the organization as a team player. Works with KAFL Employee Benefit team to identify and capitalize on opportunities. Strong Interpersonal and Communication

    Skills:

    Comfortability with all forms of communication - written, verbal & face-to-face.
  • Business Acumen:
    Has a sense of ownership and drives positive results. Understands when to leverage resources and fiscal responsibility.
  • Adaptability:
    Ability to adapt to a changing environment and systems. Able to prioritize and work well under pressure.
  • Learning:
    Passionate about learning and has a growth mindset.
Qualifications:
  • Undergraduate degree or equivalent experience required
  • Proficiency with Microsoft 365 & Power Point
Pay
  • Pay range $21.63 to $24.04, based on experience, education, skills, and training.
Our Core Values We Live By:
  • Integrity
    - Doing right by our advisors and clients regardless of revenue outcomes to our organization is of the upmost importance to our team.
  • Respect
    - Models respect for others while encouraging a culture of listening.
  • Innovation
    - New ideas are welcome on our team. We look to all members to bring improvement suggestions to our process and service models.
  • Collaboration
    - The ability to work with a team includes the ability to develop relationships that promote open communication. The team will expect the ideal candidate to have fun, work hard and make a joint effort to grow as a unit sharing ownership in challenges and success.

What Ameri Life Offers

A comprehensive benefits package that includes PTO, medical, dental, vision, retirement savings, disability insurance, and life insurance.

Equal Employment Opportunity Statement

We are an Equal Opportunity Employer and value diversity at all levels of the organization. All employment decisions are made without regard to race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity or expression, age, national origin, ancestry, disability, genetic information, marital status, veteran or military status, or any other protected characteristic under applicable federal, state, or local law.

We are committed to providing an inclusive, equitable, and respectful workplace where all employees can thrive.

Americans with Disabilities Act (ADA) Statement

We are committed to full compliance with the Americans with Disabilities Act (ADA) and all applicable state and local disability laws. Reasonable accommodations are available to qualified applicants and employees with disabilities throughout the application and employment process. Requests for accommodation will be handled confidentially. If you require assistance or accommodation during the application process, please contact us at

Pay Transparency Statement

We are committed to pay transparency and equity, in accordance with applicable federal, state, and local laws. Compensation for this role will be determined based on skills, qualifications, experience, and market factors. Where required by law, the pay range for this position will be disclosed in the job posting or provided upon request. Additional compensation information, such as benefits, bonuses, and commissions, will be provided as required by law.

We do not discriminate or retaliate against employees or applicants for inquiring about, discussing, or disclosing their pay or the pay of another employee or applicant, as protected under applicable law. Pay ranges are available upon request.

Background Screening Statement

Employment offers are contingent upon the successful completion of a background screening, which may include…

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