Guest Experience Specialist; Front Desk
Job in
City of Rochester, Rochester, Monroe County, New York, 14602, USA
Listed on 2026-07-27
Listing for:
HHM Hospitality
Full Time
position Listed on 2026-07-27
Job specializations:
-
Customer Service/HelpDesk
-
Hospitality / Hotel / Catering
Job Description & How to Apply Below
Location: City of Rochester
HHM Hotels in Rochester, NY seeks a Guest Service Agent to warmly greet guests, register them, and handle payments while upholding brand and sustainability standards. You will respond to guest requests, resolve issues, and assist with luggage during peak periods, aiming to maximize guest satisfaction.
The role involves balancing accounts, using the PMS system, and collaborating with team members to ensure smooth operations. Full-time positions available with competitive benefits.
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