Call Center Representative

Responsibilities

• Provides communication support services, including general clerical, general information, way-finding, technical support, provider/service referral, patient registration, and scheduling services
• Collects, assesses, submits, processes and updates sensitive and confidential information
• Resolves patient access issues within limits and works with confidential information from various business systems
• Answers large volume of inbound inquiries by phone, email, and other electronic interfaces
• Follows prescribed protocol and Standard Operating Procedures to schedule patient appointments, resolve patient issues, respond to patient/physician inquiries
• Determines when situations warrant contacting Administrators, on call physicians, Security or Public Relations
• Independently initiates outbound communications following prescribed protocol to achieve optimal patient access targets

• High School diploma or equivalent and 1 year of customer service experience required
• Equivalent combination of education and experience

• communication support
• customer service
• problem resolution
• confidential information handling
• inbound inquiry management
• outbound communication
• protocol adherence
• scheduling
• way-finding
• technical support

• High School diploma