Interpreting Services Coordinator

Responsibilities

• Under the management of the Coordinating Services Manager, responsible for the scheduling of interpreting services
• Consistently provide outstanding customer service to both internal and external customers
• Manage phone calls, e-mails, and text messages to ensure quality services are delivered in a consistent and competent manner
• Excellent communication and active listening skills with the ability to assess provided information and assign the most qualified interpreter for each request
• Demonstrated ability in working with the diversity of others’ styles and in multiple groups
• Comply with policies and procedures as outlined by Interpretek
• Must possess the integrity to maintain confidential information within the highest standards

• Associate degree or 3 years of administrative, customer success or project management experience in a professional setting
• A minimum of 3-5 years of proficiency in computer and technology skills, including Microsoft Office Suite products strongly preferred
• Familiarity and/or experience with learning business software tools
• Efficient with data entry to accurately utilize company database
• Excellent written and verbal communication skills; via email, chat, and phone, ensuring all tasks are accurate and delivered professionally with high quality in a timely manner

Demonstrates strong communication and active listening skills while managing scheduling and customer service for interpreting services. Proficient in utilizing technology and software tools to ensure efficient data entry and service delivery.