Representative - Field Customer Service

Location: City of Rochester

## Representative - Field Customer Service Solicitarlocations:
Estados Unidos, Nueva York, Rochester posted on:
Publicado hace 2 díastime left to apply:
Fecha final: 7 de agosto de 2026 (Quedan 4 días para realizar la solicitud) job requisition :
R-29704
*
* Job Title:

Representative – Field Customer Service
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* Location:

** Rochester, NY
** Work type:
** Office (on-site)
The salary range for this position is dependent upon experience and location, ranging from **$43,280 - $54,100
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* What We Offer:

**
* ** Competitive benefits and growth opportunities**
* ** Generous performance‐based bonuses**
* ** 12% 401(k) match**
* ** Comprehensive health, dental, and vision insurance**
* ** Tuition reimbursement**
* ** Professional development and clear career‐advancement pathways
**** For more information, please visit:*
* ** Benefits - Avangrid
***
* Job Summary:

** Responsible for providing superior customer service to all RG&E customers, Customer Representatives communicate about all aspects of customers' accounts. They Process customer payments, perform collections related transactions, perform Department of Social Services transactions, process customer requests for service, handle billing inquires and handle other miscellaneous customer transactions and duties.
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* Key Responsibilities:

** Handles collection activities, DSS transactions, turn-on/shut-off requests, and billing inquiries for walk-in customers in one of RG&Es Customer Offices. Uses customer service skills and training to ensure quality customer transactions-customers receive prompt, courtesy service; customers receive accurate information; and customer records are updated accurately Takes payment from customers and applies payment to customer account. Balances cash drawer and prepares daily cash deposit Performs miscellaneous customer service transactions.

Assists with gas and electric emergencies.
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* Required Qualifications:

*** High school/GED with 2 years relevant experience.
* Strong interpersonal skills.
* Good computer skills.
* Mathematical abilities.
* Good analytical and decision-making skills.
* SAP experience.
* RG&E billing and collections experience.
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* Competencies:

*** Growth & Continuous Improvement
* Initiative & Change
* Focused on Results
* Customer Centric (internal and/or external)
* Communication* Collaboration
* Leadership (people managers/leaders)
** Disclaimer
* * AVANGRID is committed to a diverse and inclusive workplace. AVANGRID is an equal opportunity employer and does not discriminate on the basis of an individual’s sex, gender, gender identification, gender expression, race, color, religion, national origin, age, ancestry, genetic information, medical condition, physical or mental disability, marital status, sexual orientation, military or veteran status, or other characteristics or conditions protected by law.

for Additional Disclaimer Information Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within AVANGRD Network and Corporate functions. This does not include those that will work for Avangrid Renewables
** Company:
** ROCHESTER GAS & ELEC CORP
** Información Movilidad
** Tenga en cuenta que cualquier solicit ante que no sea ciudadano del país de la vacante estará sujeto al cumplimiento de los requisitos de inmigración aplicables para trabajar legalmente en ese país.
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